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Document Tracker

Document Tracker

Document Tracker is a value added service that will be offered to the export customers in order to track their shipping documents. Once the export documents are checked and forwarded though DHL the customer will receive a quick link via e-mail to a designated e-mail address to track down the shipment. Simply by clicking on the link shipment details and the status of shipment will be available for customers use. This link will also provide our bill reference, in addition to other details. Another unique feature of Document Tracker is that the exporter could obtain an update on the shipment details via SMS.

Features:

Quick Track

This integrates with DHL’s MRT (Multiple Reference Tracking) service and enables HSBC customers to track their shipments using the link forwarded to them via e-mail.

 

Request Status Updates Via SMS

This integrates with DHL’s Shipment Track and Alert Service (STAS) and enables HSBC customers to request for proactive shipment status update to be sent to them. By forwarding the DHL AWB reference number , customers could receive a status update of the shipment via SMS.

 

Another unique feature of Document Tracker is that the exporter could obtain an update on the shipment details via SMS.

Need more information?

For further information, please call our Customer Service Centre on 4 4722 24 or stop by at your nearest HSBC branch.You could also contact us via e-mail.