HSBC would like to alert its customers to be aware of fraudulent emails which ask the recipients to reveal their Internet Banking user name, password, security codes, and other account and personal details.

These emails instruct the recipients to logon to a fraudulent website by clicking the embedded hyperlink. We would like to remind customers that we do not send unsolicited email messages’ asking for customer’s to update or verify their personal and security details.

If you are in doubt about the legitimacy of such an email, or if you think that you have been a victim of a scam email, you should contact HSBC on (94) 11 4 4722 00 immediately.

If you require more information on these, please click on the links below:


Advance fee frauds


Information is one of the Banks most critical assets and is also the most vulnerable. At HSBC we feel that it is our duty to ensure that all details pertaining to our customers are safe and secure. To better protect your details we require your assistance.

Below is a few guidelines we recommend that you follow while sending e-mails/mails to HSBC.

  • Do not include account numbers/credit card numbers in subject field.
  • If account details/credit card numbers/personal information such as NIC, date of birth is required to be communicated in the mail body, please ensure that they are masked.
eg; Visa xxxx xxxx xxxx 8457
Account xxx xxxx77 041
NIC xxxxxx085v

To find out more about online security, please click on the link below.
Online Security