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Help & FAQs

 

Frequently Asked Questions

 What is HSBC Advance?

HSBC Advance is a unique global proposition which is designed to help you manage your finances focusing on your future, so you can be more in control of your money and get to where you want to be.

As an HSBC Advance customer you will receive a host of special offers, priority services and an opportunity to make your future dreams a reality.

Join HSBC Advance and experience 'Right path Banking'

 What are the benefits of being an HSBC Advance customer?

As a valued HSBC Advance Customer, you will have priority access to all the banking services at our branches. In addition to this, you will also enjoy the following benefits:

  • Free HSBC Advance Visa Platinum credit card
  • Free HSBC Advance Visa Platinum debit card* and cash withdrawals island-wide from any Plus ATM
  • Overdraft facility*
  • An HSBC Advance current account and savings account
  • Preferential rates on fixed deposits*
  • Preferential tariffs on bank products and services
  • Dedicated 24 X 7 Advance customer service hotline
  • Dedicated service counters at all branches
  • Free Internet Banking and Phone Banking
  • Special year round credit card privileges
  • International recognition and service
  • International account opening assistance
  • Emergency cash up to USD 2,000** at any HSBC branch worldwide

*Please visit www.hsbc/lk/advance for details terms and conditions
**Subject to exchange control/rgulatory requirements

 What do I need to be an HSBC Advance customer?

You can be an HSBC Advance customer if you meet any one of the following criteria.

  • Maintain Rs. 1,000,000 in a Time Deposit
  • Maintain Rs. 250,000 in a Savings or Current Account
  • Remit a monthly salary amount not less than Rs. 125,000/- to Advance account with HSBC
  • Obtain a Personal Loan for over Rs.1,000,000

 I'm new to HSBC. How do I get more information on HSBC Advance?

You can get full details on HSBC Advance via the HSBC Advance website www.hsbc.lk/advance.

You can also :

  • Visit any one of our HSBC Branches
  • Call us on our 24 hour hotline 4 4722 43
  • E-mail
  • Make an appointment and have one of our agents contact you

 How do I open an HSBC Advance account?

Opening an HSBC Advance account is simple.

You can visit any one of our Branches or 'Make an Appointment' to have one of our sales agents contact you

 I'm an existing HSBC customer. How do I apply for HSBC Advance?

If you are already an HSBC customer, you can simply convert to HSBC Advance. All your credit / debit cards will be converted accordingly and you can start to enjoy this new global proposition immediately.

Visit any one of our Branches or 'Make an Appointment' to have one of our sales agents contact you.

 What are the charges involved in being an HSBC Advance customer?

If you fulfill any one of the following entry criteria, HSBC Advance is offered totally 'FREE OF CHARGE'

  • Maintain Rs. 1,000,000 in a Time Deposit
  • Maintain Rs. 250,000 in a Savings or Current Account
  • Remit a monthly salary amount not less than Rs. 125,000/- to Advance account with HSBC
  • Obtain a Personal Loan for over Rs.1,000,000

Note: A monthly service fee of
Rs. 1,250 will be applicable if a customer fails to meet any one of the above requirements.

 How will I be served at HSBC Branches as an HSBC Advance customer?

As an HSBC Advance customer you will receive priority service at all HSBC branches in Sri Lanka and overseas.

There are dedicated cash counters at all branches and also a dedicated customer service area where you will be served by an HSBC Advance relationship manager.

 What are the International services offered to HSBC Advance Customers?

HSBC Advance offers you a host of International services which has been built on our vast international experience.

Services offered are :
- International recognition
     You will be recognized as a valued HSBC Advance customer at all our HSBC branches overseas and receive priority service and access at these locations.

- International account opening assistance
     We will help you open accounts in our overseas branches (subject to existing exchange control regulations).

Please contact us for more information :
- Visit any one of our HSBC branches
- Call us on our 24 hour hotline 4 4722 43
- E-mail us on personalbanking@hsbc.com.lk
- Make an appointment and have one of our agents contact you

Emergency cash
     In the event of an emergency while overseas, you can visit any one of our HSBC branches for the HSBC Advance 'Emergency Cash' service. You can access your local funds to facilitate any sudden cash requirements you may have.

 What is Global View and Global Transfer?

Global View is a service in Personal Internet Banking (PIB) that provides HSBC Advance customers with:

Real time, single view of account balances of accounts held at HSBC across different countries and territories Single sign-on access to accounts held in multiple countries and territories whilst banking online in another

What is Global Transfers? *

Global Transfers is a functionality of Global View that allows customers to transfer money between their accounts held in the different HSBC entities that they have linked through Global View.

Who can have access to the Global View / Global Transfer services? *

The Global View/Global Transfer functionality is available to HSBC Advance customers with active internet banking profiles and who hold accounts with different HSBC branches worldwide.

How does it work? *

There is an option available within Global View called "Global Transfers". Upon selecting the Global Transfers option;

Step 1 - The customer can use drop-down lists to select the country of the account they wish to debit and credit (only countries that are part of Global Transfers will appear in the lists and you can not select the same country for debit and credit)

Step 2 - The customer selects the actual accounts to debit and credit and specifies the amount of the transfer

Step 3 - We confirm the information to the customer including a rate if foreign exchange is involved

Step 4 - When the customer confirms the details we the transfer request is accepted

What type of transfers can be done? *

The following types of transfers can be effected:

1. Immediate Transfers
2. Recurring Transfers
3. Future-Dated Transfers

What currencies are available? *

Most currencies that are already available via internet banking are available for selection using this service. The majority of currencies will also allow for 24x7 real-time transfers. However, there are a small number of currencies that can only be traded on-shore due to local regulatory restrictions, and although these currencies will still be available for selection, transfers in there may be a short delay in processing these transactions. For the Philippines, transfers from a Philippine Peso account to a foreign currency account will be restricted.

Can I use Global Transfers to send money to other accounts? *

So long as the account is linked to the same Global View profile and has been identified by the account owning country as being able to send or receive transfers, you will be able to use the account within Global Transfers. You cannot send money from or to an account that is either not linked through Global View or belonging to an entity that has not launched the Global Transfers service. Only accounts that belong to the same person can be linked together through Global View.

Are there any transfer fees associated with this service?

Yes. A USD 7 or its foreign currency equivalent will be debited from your "Transfer From" account for each transfer made.

* Subject to prevailing exchange control/regulatory requirements.

Interested in growing your money with HSBC Advance?

To become a customer of HSBC Advance you must meet our eligibility criteria.

Call us on 94 11 4 4722 43

Branch locator

Already with HSBC Advance?

Instructions for existing customers on how to contact the bank about growing their money.

Call us on 94 11 4 4722 43

Branch locator