Terms & Conditions

  • The Priority Pass card is not transferable and is only valid up to its date of expiry and when it has been signed by the cardholder. The card may not be used by any person other than the cardholder.
  • The Priority Pass card is not a payment card nor is it proof of creditworthiness and attempts to use it as such could constitute fraud.
  • Admittance to the lounges is conditional upon presentation of a valid Priority Pass card only. The Visa Signature credit card will not be accepted as substitutes for the Priority Pass card. A list of participating lounges are available at www.prioritypass.com and www.hsbc.lk
  • Lounge visits are subject to a per person per visit charge of USD 25. All such visits, including those by accompanying guests, shall be debited to the cardholder's credit card on the following month as per the rates and terms notified by the bank in respect of his/her Priority Pass membership.
  • All applicable lounge access charges and any changes in lounge visit charges will communicated to the cardholder by the bank. It is the responsibility of the cardholder to check all applicable rates and restrictions prior to visiting the lounge.¦
  • When presenting the Priority Pass card on entering the lounge, lounge staff will take an imprint of the card and issue a 'Record of Visit' voucher to the cardholder or make a log entry. Some lounges have electronic card readers, which will take the cardholder's details off the magnetic strip on the reverse side of the Priority Pass card. Where applicable, the cardholder must sign the 'Record of Visit' voucher, which will also reflect the exact number of accompanying guests, if any, but does not show any per person per visit charge. The charge per visit for the cardholder, where relevant, and that for any guests will be based on the 'Record of Visit' voucher/log submitted by the lounge operator.¦
  • While it is the responsibility of the lounge staff to ensure a voucher imprint/log is made of the Priority Pass card, the cardholder is responsible for ensuring the 'Record of Visit' voucher/log correctly reflects their own usage and that of any guests at the time of using the lounge. Where applicable, the cardholder is responsible for retaining the 'Cardholder's' copy of the 'Record of Visit' voucher presented to them at the lounge.
  • All participating lounges are owned and operated by third party organizations. The cardholder and accompanying guests must abide by the rules and policies of each participating lounge/club. Access may be restricted due to space constraints but this will be wholly at the discretion of each individual lounge operator. The Bank has no control over the facilities offered, the opening/closing times or the personnel employed by the lounges. The Bank will use every endeavor to ensure the benefits and facilities are available as advertised, but does not warrant nor guarantee in any way that said benefits and facilities will be available at the time of the cardholder's visit. The bank will not be liable for any loss to the cardholder, or any accompanying guests, arising from the provision or non-provision (whether in whole or in part) of any of the advertised benefits and facilities. All accompanying children (where permitted) will be subject to the full guest fee unless otherwise stated in the lounge listing.
  • Participating lounges may reserve the right to enforce a maximum stay policy (usually 3-4 hours) to prevent overcrowding. This is at the discretion of the individual lounge operator who may impose a charge for extended stays.
  • The provision of free alcoholic drinks (where local law permits) is at the discretion of each lounge operator and in some cases may be limited. In such cases the cardholder is responsible for paying any charges for additional consumption direct to the lounge staff.(See individual lounge descriptions on the Priority Pass website for details.)
  • Telephone facilities (where available) vary from lounge to lounge and are provided at the lounge operator's discretion. Free usage is normally limited to local calls only. Telephone, Fax, Shower, Internet, Wi-fi, Refreshment and Spa treatment charges (where applicable) are at the discretion of each lounge operator and the cardholder is responsible for paying these direct to the lounge staff.
  • Admittance to lounges is strictly subject to cardholders and any guests being in possession of a valid flight ticket for the same day of travel. Outside the US, flight tickets must be accompanied by a valid boarding pass for a departing flight, i.e. outbound passengers only. Please note some lounges in Europe are located within designated Schengen areas of the airport which means that access is only provided to these lounges if members are traveling between Schengen countries. (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.)
  • Admittance to lounges is subject to members and any guests (including children) behaving and dressing (no shorts allowed outside of the USA) in an orderly and correct manner. Any infants or children causing upset to other users' comfort may be asked to vacate the lounge facilities. The Bank is not liable for any loss suffered by the member and any guests where a lounge operator has refused admission because the member and/or guests have not complied with these conditions.
  • Lost, stolen or damaged Priority Pass cards are to be notified immediately to the Bank. The Bank will issue a replacement card within 14 working days at a charge of LKR 2,500 per card.
  • In the event of the cardholder canceling the Visa Signature credit card, the Priority Pass card shall be invalid effective from the cancellation date of their credit card. Any lounge visits made by a cardholder using an invalid card, including anyguests, shall be charged to the cardholder.