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Quick Consumer guide

Information

Please note in the event of any discrepancy in the Sinhala and Tamil translations below, the English version shall prevail.

 

Important Updates on Your Credit CardImportant Updates on Your Credit Card

 

Credit card terms and conditionsCredit Card Terms and Conditions

 

Dispute ResolutionDispute Resolution Mechanism

 

Lost Cards and Fraud AvoidanceLost Cards and Fraud Avoidance

 

Code of conductCode of conduct for External Debt Collection Agencies

 

Code of conductCode of conduct for External Direct Selling Agents

 

Code of conduct for credit card operationsCode of Conduct for Credit Card Operations

 

Payment recovery procedureInformation on HSBC Payment Recovery Procedure

 

Agency detailsCollection Agency Details

 

Agency detailsThird Party Sales Agency Details

 

Credit Card Application formCredit Card Application form

 

Credit Card Welcome bookletCredit Card Welcome booklet

 

Agency detailsCredit Card Payment Application