Pay at selected Post Offices

You can now use the Post Office network to make payments to your Credit Cards, Savings, and Current accounts. This service was initially launched in all major Post Offices around the country and now up to 156 Post Offices are available island-wide for your convenience. We are looking at expanding this network in due course.

You will be charged LKR26 per credit card payment and deposits made to the saving/Current accounts will be free of charge.(This rate could change without notice.)

What Post Offices are available for HSBC payments?

What services are offered through the Post Office ?
How do I make a Payment / Deposit ?
Is there a Charge to deposit cash via the Post office ?
What are the Cut off times for Deposits / Payments made via the Post office ?
Is there a limit for Deposits / Payments ?
How do I know my payment / deposit has been processed ?
Do I need to go in person to make a payment / deposit ?
Do I need to take my Credit Card / ATM card when I visit the Post Office ?
Will the Post Office issue a manual receipt if the deposit machine is out of service ?
What is the difference between payments made at Cargills, Commercial Bank etc. ?
Who do I contact if I have a query / dispute on a deposit / Payment ?

FAQs – Cheque

In to which type of accounts can I deposit cheques ?
Can I use any bank's cheque at the post office network ?
What post offices are open for HSBC cheque deposits ?
How do I make a Cheque Deposit ?
Is there a Charge to deposit cheques via the Post office ?
What is the proof I have for the deposit ?
What are the Cut off times for Cheque Deposits made via the Post office ?
Is there a limit for Cheque Deposits / Payments ?
Will the Post Office issue a manual receipt if the cheque deposit machine is out of service ?
Who do I contact if I have a query / dispute on a cheque deposit / Payment ?

What services are offered through the Post Office ?

• Credit Card Payments.
• Cash deposits to your Current or Savings Account (in LKR).
• Using the Credit Card to pay for purchases.

How do I make a Payment / Deposit ?

• Call over at any one of the designated post offices (Note – The card / account holder need not be present. Third parties can also make payments).
• Hand over the cash along with your credit / ATM card to the counter (Note – If the deposits is made by a third party, you could simply provide the account / credit card number to the post office).
• The post office staff will now make the deposit and provide you with a confirmation receipt (as shown below).

Is there a Charge to deposit cash via the Post office ?

• A service fee of LKR26/- will be charged for payments to your credit card.

What are the Cut off times for Deposits / Payments made via the Post office ?

All Payments / Deposits made before 3:00 p.m. will be credited on the same working day. All other payments / deposits will only be credited on the next working day.

Is there a limit for Deposits / Payments ?

• The minimum payment / deposit amount is LKR100/- and the maximum is LKR30,000/- per transaction.

How do I know my payment / deposit has been processed ?

You will receive an automated receipt (as shown below) as proof of payment / deposit. This receipt will be signed by the Post Office counter staff as acknowledgement of receipt of cash.

Do I need to go in person to make a payment / deposit ?

No. Anyone can make a payment / deposit to your account / credit card. All that is required is the correct card / account number.

Do I need to take my Credit Card / ATM card when I visit the Post Office ?

No. All you need to know is your credit / account number to make a deposit / payment. However, if you have your ATM / Credit Card, the process will be much simpler and will eliminate any errors in the account / card number as the Post Office will swipe your card on the machine to capture your account / card number.

Will the Post Office issue a manual receipt if the deposit machine is out of service ?

• No. Under no circumstance will you be issued with a manual receipt. You will always receive an automated receipt (as shown below), which is generated from the machine.

What is the difference between payments made at Cargills, Commercial Bank etc. ?

The process you follow when making payments to your Credit Card is similar to what is done at our existing alliances. The added advantage is that you can make deposits to your Savings and Current account using the Post Office Network.

Who do I contact if I have a query / dispute on a deposit / Payment ?

You can Call us on 011 4 4722 (HSBC) 00 should you need any clarification on your deposit.

In to which type of accounts can I deposit cheques ?

• Cheque deposits to your HSBC Current or HSBC Savings Accounts (in LKR)
• Credit Card Payments.

Can I use any bank's cheque at the post office network ?

• Yes. You can deposit a cheque of any bank in Sri Lanka to a HSBC Account.

How do I make a Cheque Deposit ?

• Call over at any one of the designated post offices (Note – The card / account holder need not be present. Third parties can also make cheque deposits).
• Fill out the deposit slip which will be at the counter of the post office and Hand over the cheque and the deposit slip along with your credit / ATM card to the counter (Note – If the deposits is made by a third party, you could simply provide the account / credit card number to the post office).
• The post office staff will now make the deposit and provide you with a confirmation receipt.

Is there a Charge to deposit cheques via the Post office ?

• A service fee of LKR26/- will be charged for payments to your credit card. However, deposits made to your Current and Savings accounts are free of charge.

What is the proof I have for the deposit ?

• You will receive an automated receipt as proof of payment / deposit. This receipt will be signed by the Post Office counter staff as acknowledgement of receipt of cash. This receipt will contain the following.
  -Card/Account number.
  -Cheque number and the respective amount.
  -Reference number.
  -Post Office code.
  -Date/Time of transaction.
  -Cashier's signature.
  

What are the Cut off times for Cheque Deposits made via the Post office ?

For all cheque deposits made before 3 p.m., funds will be available in your account/credit card as follows:

Deposits made at Post office outlets on bank working days	Credit Card deposits- Updating time	Account deposits- Crediting time
HSBC Cheque deposits before 3.00 pm	Within four bank working days	Within three bank working days
Other bank cheque deposits before 3.00 pm	Within five bank working days	Within four bank working days

Is there a limit for Cheque Deposits / Payments ?

• The minimum deposit for cheques is LKR100

Will the Post Office issue a manual receipt if the cheque deposit machine is out of service ?

• No. Under no circumstance will you be issued with a manual receipt. You will always receive an automated receipt, which is generated from the machine.

Who do I contact if I have a query / dispute on a cheque deposit / Payment ?

• You can call us on 011 4 4722 (HSBC) 00 should you need any clarification on your deposit.

For further information, please call our Customer Service Centre on + 94 11 4 4722 00 or stop by at your nearest HSBC branch.You could also contact us via e-mail.