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Travel Insurance

Travel Insurance

Provided By Global Insurer Allianz Insurance Lanka Ltd

Enjoy free overseas travel protection when you use your HSBC Premier, HSBC Advance, Visa Signature, Visa Platinum credit card and HSBC World Corporate MasterCard to purchase your return air ticket from Sri Lanka.

Quick guide to the travel insurance offer

Who is eligible for this free travel cover?

All HSBC Premier, HSBC Advance, HSBC Visa Signature, HSBC Visa Platinum credit card and HSBC World Corporate MasterCard cardholders who purchase their return air tickets on their credit card.


How can I extend this cover to family?

An HSBC credit cardholder may extend this travel insurance to his/her immediate family only when their respective return air tickets are charged to an HSBC credit card provided the cardholder is travelling with them. Immediate family comprises of the cardholder's legal spouse, unmarried children up to the age of 18 and in the event the child is an unmarried, full time student he/she can be included up to the age of 23.


Am I required to notify or request for the cover to have this benefit?

No - on purchase of the return air ticket on your HSBC credit card you are automatically enrolled under this scheme.


What age limits are there for this cover?

For HSBC Premier, HSBC Advance, HSBC Visa Signature, HSBC Visa Platinum credit card and HSBC World Corporate MasterCard cardholders the age limit is 75 years.


How would I get a letter for visa purposes?

Please contact the HSBC Call Centre to assist you.


In the event of a claim what should I do?

Claim forms are available for download as follows:

Claim form for medical expenses

Claim form for loss of baggage and passport

Alternatively an email can be sent to
1. All claims should be submitted within 30 days of arrival in Sri Lanka.
2. For the full list of required documents as per claim category please refer full list of terms and conditions.


If I need assistance while overseas whom would I contact?

Please contact the Allianz Global Assistance on +91 1 2 44 343 955.


Why is this offer available only with a return air ticket?

The reason for the return air ticket is to ensure the credit cardholder returns to Sri Lanka. Those who will not be doing so (e.g. students, immigrants) are deemed as temporary residents in the relevant country and as such cannot be included for this benefit.

Schedule of Benefits

Covers Premier / Visa Signature
HSBC World Corporate MasterCard / Advance
Emergency Accident and Medical Expences &
Evacuation & Repatriation
75,000.00 75,000.00 60,000.00 50.00
Accident Death and Dismemberment 250,000.00 250,000.00 100,000.00  
Accidental Death and Dismemberment
(Common Carrier only)
500,000.00 300,000.00 200,000.00  
Common Carrier Baggage Loss
(25% Per bag and 5% Article)
2,000.00 2,000.00 2,000.00  
Baggage Delay 500.00 500.00 500.00 4 Hrs
Loss of Passport 750.00 750.00 500.00  
Personnel Liability 50,000.00 50,000.00 25,000.00  
Legal Fees 25,000.00 25,000.00 10,000.00  
Hijacking 1,000.00 1,000.00 750.00  
Trip Delay/Interruption (Per Person) 1,500.00 1,500.00 1,000.00 4 Hrs
Trip Cancellation 1,000.00 1,000.00 1,000.00  
24 hours Medical Assistance Services,
    - Pre-trip information services
    - Embassy referral
    - Weather and exchange rate information assistance
    - Emergency message transmission assistance
    - Arrangement of hotel accommodation in case of an   emergency
    - Interpreter referral
    - Lost luggage assistance
    - Loss passport assistance
Yes Yes Yes  
Upgrade from Cover to Cover 35.00 35.00 35.00  


Free Worldwide Assistance Services

All HSBC Sri Lanka credit card holders are eligible to use the 24 hour Allianz Global Assistance on +91 1 2 44 343 955 for support in the event of an emergency.


Need more information?
Feel free to contact the HSBC Call Centre on the following numbers:

+94 11 4 472 242 - Visa Platinum credit card holders
+94 11 4 472 275 - Visa Visa Signature credit card holders
+94 11 4 472 272 - HSBC Premier MasterCard credit card holders
+94 11 4 472 224 - HSBC World Corporate MasterCard

Or stop by at your nearest HSBC branch.You could also contact us via e-mail.

To speak to Allianz Insurance Lanka Ltd
The Sri Lanka office is contactable on:
Tel: +94 11 2 300 400
Fax: +94 11 2 304 404


The Hongkong and Shanghai Banking Corporation Limited - Sri Lanka (hereinafter referred to as "HSBC") is not the supplier of the aforestated Insurance products. The products are underwritten and serviced by Allianz Insurance Lanka Limited, Sri Lanka and therefore, HSBC shall not accept any liability whatsoever in relation to the insurance contract/s entered by HSBC on behalf of HSBC cardholder as a benefit to the cardholders.

For more information please contact Allianz Insurance Lanka Limited, Sri Lanka on +94 11 2 300 400.