You are here:

You are not logged on.  Log on to Internet Banking to Internet Banking Icon: Not logged on

Chip Cards

Chip Cards

HSBC will be issuing chip cards to its Visa cardholders progressively. Chip cards are credit cards with an embedded microchip. These cards can store encrypted and confidential information, and therefore offer greater security than magnetic stripe cards.

If you currently have a card with a magnetic stripe, it will be replaced with a chip card when it expires. There is no need for you to request a card replacement if you still have a magnetic stripe card.

Both chip and magnetic stripe cards are welcome by all merchants. The processing of a chip card is very similar to that of a magnetic stripe card. Merchants that are capable of handling chip cards will insert the card into the terminal instead of swiping the card. The cashier will keep the card in the terminal until a sales slip is printed out. Merchants that are yet to upgrade will continue to swipe the card through the terminal. In both cases, you will be asked to sign the sales slip to complete the transaction.

The way you use the chip card at ATMs and other self-service terminals will remain the same.

Frequently Asked Questions (FAQs)

General

 

Acceptance

 

Usage

 

Card Conversion Issues

 

What is a chip card? What is the difference between chip and magnetic stripe card?

Chip cards are sometimes called "smart cards". Chip cards are cards with an embedded microchip on the face of the card, and this is the major difference between a chip card and a magnetic stripe card. Chip cards would still have a magnetic stripe at the back of the card.

How safe are the chip cards?

Chip cards offer greater security for customers by storing and processing information securely. Chip cards are also more effective in preventing your cards from being copied to produce counterfeit cards.

Why is HSBC moving to chip?

HSBC is moving to chip cards to offer greater security and peace of mind to customers.I have a few cards from HSBC. Can I continue to use the magnetic stripe cards before they are replaced with chip?Yes. Both chip cards and magnetic stripe cards are accepted in the market.

I have a few cards from HSBC. Can I continue to use the magnetic stripe cards before they are replaced with chip?

Yes. Both chip cards and magnetic stripe cards are accepted in the market.

Can I use my chip credit card outside Sri Lanka?

Yes, your chip credit card is accepted worldwide, just like your magnetic stripe cards.

What if a merchant asks for PIN verification during a purchase?

You can request the merchant to follow the instructions displayed on the terminal, and you should only be required to sign the sales slip to complete the transaction.

What if a merchant refuses to accept my chip credit card?

You can request the merchant to swipe the card and follow the normal procedures.

What if the merchant insists not to accept the chip credit card?

Please do not take this personally. You need to promptly report this to HSBC.Please try to provide us with the following information:

- Merchant name and address,
- Date and time,
- Card number,
- Type of transaction, e.g. purchase, manual cash disbursement, etc.

Merchant A swiped my chip credit card in a terminal, but merchant B inserted the card into a terminal, why did they handle my chip card differently?

Not all merchants use similar terminals. Merchants that have already installed chip terminals will therefore insert the card into the terminal rather than swiping it. In Sri Lanka no merchants have moved to chip enabled terminals as yet so they would process your card in the traditional way, i.e. swiping the magnetic stripe.

Why would some merchants swipe my chip card and then insert the chip card to process the transaction?

Some merchants are used to the practice of swiping the card, however a chip enabled terminal will prompt the merchant to insert the chip card.

Is there any difference in the way we use chip credit cards and existing cards?

The processing of a chip card is very similar to that of a magnetic stripe card. Merchants that are capable of handling chip cards will insert the card into the terminal instead of swiping the card. The cashier will keep the card in the terminal until a sales slip is printed out. Merchants that are yet to upgrade will continue to swipe the card through the terminal. In both cases, you will be asked to sign the sales slip to complete the transaction. Furthermore, a chip capable terminal can also accept magnetic stripe cards.

The way you use the chip card at ATMs and other self-service terminals will remain the same.

Can I still use my chip credit card at an ATM?

Yes. You can still use credit card at an ATM as usual.

Can I continue to use my existing PIN on my chip credit card?

Yes. You can continue to use your existing PINs for ATM & phone banking.

What about using a chip card in mail orders, telephone orders and on the internet?

There are no changes when making these transactions, and you can follow the same procedure as when using a magnetic stripe card.
What should I do if the chip is damaged? Can I still use the card to make a purchase?

If the chip is damaged, please contact us to arrange for a replacement card. Before you receive the replacement card, you can continue to use the credit card as long as the magnetic stripe is still working.

How do I get my existing credit card replaced with a chip credit card?

In general, we will issue you with a chip credit card upon expiry of your existing credit card. Moreover, we are taking a phased approach to the issuance of chip cards to customers.

What should I do if I lose my chip credit card?

Please report the lost or stolen card to us immediately, and we can arrange a replacement card for you. The hotline number is 4 4722 00.

Can I have a chip card if my existing magnetic stripe card is not due to expire?

In general, we will issue you with a chip credit card upon expiry of your existing credit card. Moreover, we are taking a phased approach to the issuance of chip cards to customers, as such we will be unable to replace your card at the moment.

Can I keep using a magnetic stripe card rather than a chip card upon expiry of my existing credit card?

When you have been issued with a chip card, a magnetic stripe card will not be re-issued.

Need more information?

For further information, please call our Customer Service Centre on + 94 11 4 4722 00 or stop by at your nearest HSBC branch.You could also contact us via e-mail.