Need Help? Chat with us
Web Chat is a service on our public website which enables instant messaging real time. Whether you need help about HSBC products, promotions or have any general inquiries, you can now chat with us real time.
It is a free service available on selected pages of our public website.
Chat option is available during bank working days between 8:30am to 5:00pm, Monday to Friday.
How do I use Web Chat?
The Web Chat feature will appear on certain web pages including this page. On those web pages, you'll be able to see the chat option appearing as an icon on the bottom right of your browser/screen. Simply click on the icon and a chat window will pop up immediately.
Note: Please refrain from divulging any personal credentials/sensitive information or your account information on this platform due to security reasons.
Contact us online
To maintain security and confidentiality of your account, we will not action on any account related queries and instructions received through this eform.
Submit an online form and we'll be in touch.
Contact us by phone
- For general enquiries call us on our General HSBC hotline on: +94 11 447 2200.
- Dedicated hotline for HSBC Premier customers on: +94 11 447 2272. (Operates 24 X 7 for HSBC Premier customers only)
- Dedicated hotline for HSBC Advance customers on: +94 11 447 2243.
- Dedicated hotline for HSBC Rewards Credit Card on: +94 11 447 2275.
- Dedicated hotline for HSBC Platinum customers on: +94 11 447 2242.
- Corporate Customer Service Hotline: +94 11 447 2224.
- Dedicated customer solutions hotline on: +94 11 451 1566.
Bank operating hours
All HSBC Branches in Sri Lanka will be open to customers on weekdays from 9.00 am - 3.00 pm to serve our customers.
The Bank will be closed on weekends and on all Public, Bank and Mercantile holidays.
Day and Night Automated Banking Centres
Our new 24 hour Day and Night Automated Banking Centres mark the development of a new range of services by HSBC, giving discerning Sri Lankan customers a taste of world-class banking and financial services of the twenty-first century.
- Phone banking
- Online banking
- Customer Service Help Desk