Contact us online
To maintain security and confidentiality of your account, we will not action on any account related queries and instructions received through this eform.
Submit an online form and we'll be in touch.
Contact us by phone
- For general enquiries call us on our General hotline on: +94 11 4 4722 00.
- Dedicated hotline for HSBC Premier customers on: +94 11 44 72 272.
- Dedicated hotline for HSBC Advance customers on: +94 11 44 72 243.
- Dedicated hotline for HSBC Rewards Credit Card on: +94 11 44 72 275.
- Dedicated hotline for HSBC Platinum customers on: +94 11 44 72 242.
- Corporate Customer Service Hotline: +94 11 44 72 224.
- Dedicated customer solutions hotline on: +94 11 4 511 566.
Bank operating hours
All HSBC Branches in Sri Lanka will be open to customers on weekdays from 9.00 am - 3.00 pm and on Saturday the Bambalapitiya, Pelawatte branches will be open from 9.30 am - 1.00 pm to serve our personal customers.
The Bank will be closed on weekends and on all Public, Bank and Mercantile holidays.
Day and Night Automated Banking Centres
Our new 24 hour Day and Night Automated Banking Centres mark the development of a new range of services by HSBC, giving discerning Sri Lankan customers a taste of world-class banking and financial services of the twenty-first century.
- Phone banking
- Online banking
- Customer Service Help Desk