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Contact us

Need Help? Chat with us

Web Chat is a service on our public website which enables instant messaging real time. Whether you need help about HSBC products, promotions or have any general inquiries, you can now chat with us real time.

It is a free service available on selected pages of our public website. 


Chat option is available during bank working days between 8:30am to 5:00pm, Monday to Friday. 

How do I use Web Chat? 

The Web Chat feature will appear on certain web pages including this page. On those web pages, you'll be able to see the chat option appearing as an icon on the bottom right of your browser/screen. Simply click on the icon and a chat window will pop up immediately.

Note: Please refrain from divulging any personal credentials/sensitive information or your account information on this platform due to security reasons.

Contact us online


For account related queries and instructions, please log on to HSBC online banking with your security token or call us on our general hotline +94 11 447 2200 between 7.00am - 9.00pm.

To maintain security and confidentiality of your account, we will not action on any account related queries and instructions received through this eform.

Submit an online form and we'll be in touch.

Contact us by phone

Operating hours of our Contact Centre have been revised. All contact lines are open from 7:00am to

9:00pm, except for assistance for lost or stolen cards which will operate 24x7.

We encourage you to use our alternate channels such as Online Banking, Mobile Banking App or

Automated Phone Banking.

Stay safe and we are here to help you.

Bank operating hours


All HSBC Branches in Sri Lanka will be open to customers on weekdays from 9.00 am - 3.00 pm to serve our customers.

The Bank will be closed on weekends and on all Public, Bank and Mercantile holidays.

Day and Night Automated Banking Centres

Our new 24 hour Day and Night Automated Banking Centres mark the development of a new range of services by HSBC, giving discerning Sri Lankan customers a taste of world-class banking and financial services of the twenty-first century.

Services available:

  • Phone banking
  • Online banking
  • ATM
  • Customer Service Help Desk

24 hour banking facilities

  • Online banking: log on to
  • Phone banking: call +94 11 447 2200 (24 x 7 for automated banking)
  • ATMs: 20 HSBC ATMs, 1500 local ATMs supported by the Plus symbol and more than 1.4 Million ATMs worlwide
Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.