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Happy lady on her phone; image used for HSBC Sri Lanka Contact Us

Contact us

Contact us online


For account related queries and instructions, please log on to HSBC online banking with your security token or call us on our general HSBC hotline on +94 11 4 4722 00.

To maintain security and confidentiality of your account, we will not action on any account related queries and instructions received through this eform.

Submit an online form and we'll be in touch.

Contact us by phone

  • For general enquiries call us on our General HSBC hotline on: +94 11 4 4722 00.




Bank operating hours


All HSBC Branches in Sri Lanka will be open to customers on weekdays from 9.00 am - 3.00 pm to serve our customers.

The Bank will be closed on weekends and on all Public, Bank and Mercantile holidays.

Day and Night Automated Banking Centres

Our new 24 hour Day and Night Automated Banking Centres mark the development of a new range of services by HSBC, giving discerning Sri Lankan customers a taste of world-class banking and financial services of the twenty-first century.

Services available:

  • Phone banking
  • Online banking
  • ATM
  • Customer Service Help Desk

24 hour banking facilities

  • Online banking: log on to
  • Phone banking: call 94 11 4 4722 00
  • ATMs: 20 HSBC ATMs, 1500 local ATMs supported by the Plus symbol and more than 1.4 Million ATMs worlwide
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