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Happy lady on her phone; image used for HSBC Sri Lanka Contact Us

Contact us

Need Help? Chat with us

Need help with our products and services, or got any general banking inquiries? Now you can chat with us via Web Chat, a service that’s free of charge where you connect with us real time without having the need to get on a call with us.

To learn more, click here.

Contact us online


For account related queries and instructions, please log on to HSBC online banking with your security token or submit the below online form and we'll be in touch.

To maintain security and confidentiality of your account, we will not action on any account related queries and instructions received through this eform.

Contact us by phone

Operating hours of our Contact Centre have been revised. All contact lines are open from 7:00am to

9:00pm, except for assistance for lost or stolen cards which will operate 24x7.

We encourage you to use our alternate channels such as Online Banking, Mobile Banking App or

Automated Phone Banking.

Stay safe and we are here to help you.

Bank operating hours


All HSBC Branches in Sri Lanka will be open to customers on weekdays from 9.00 am - 3.00 pm to serve our customers.

The Bank will be closed on weekends and on all Public, Bank and Mercantile holidays.

Day and Night Automated Banking Centres

Our new 24 hour Day and Night Automated Banking Centres mark the development of a new range of services by HSBC, giving discerning Sri Lankan customers a taste of world-class banking and financial services of the twenty-first century.

Services available:

  • Phone banking
  • Online banking
  • ATM
  • Customer Service Help Desk

24 hour banking facilities

  • Online banking: log on to
  • Phone banking: call +94 11 447 2200 (24 x 7 for automated banking)
  • ATMs: 20 HSBC ATMs, 1500 local ATMs supported by the Plus symbol and more than 1.4 Million ATMs worlwide
Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.