Insurance

HSBC Travel Insurance

Enjoy free overseas travel protection when you use your HSBC Premier, HSBC Advance, Visa Signature, Visa Platinum credit card and HSBC World Corporate MasterCard to purchase your return air ticket from Sri Lanka.

Travel insurance terms and conditions (PDF, 340KB) Download link

Find out more about the travel insurance offer

Who is eligible for this free travel cover?

All HSBC Premier, HSBC Advance, HSBC Visa Signature, HSBC Visa Platinum credit card and HSBC World Corporate MasterCard cardholders who purchase their return air tickets on their credit card.

How can I extend this to cover my family?

An HSBC credit cardholder may extend this travel insurance to his/her immediate family only when their respective return air tickets are charged to an HSBC credit card provided the cardholder is travelling with them. Immediate family comprises the cardholder's legal spouse, unmarried children up to the age of 18 and in the event the child is an unmarried, fulltime student he/she can be included up to the age of 23.

Am I required to notify or request for the cover to have this benefit?

No - on purchase of the return air ticket on your HSBC credit card you are automatically enrolled under this scheme.

What age limits are there for this cover?

For HSBC Premier, HSBC Advance, HSBC Visa Signature, HSBC Visa Platinum credit card and HSBC World Corporate MasterCard cardholders the age limit is 75 years.

How would I get a letter for visa purposes?

Please contact the HSBC Call Centre to assist you.

In the event of a claim what should I do?

Claim forms are available for download as follows:

Alternatively an email can be sent to travel@allianz.lk

All claims should be submitted within 30 days of arrival in Sri Lanka.
For the full list of required documents as per claim category please refer full list of terms and conditions.

If I need assistance while overseas whom would I contact?

Please contact the Allianz Global Assistance on +91 1 2 44 343 955.

Why is this offer available only with a return air ticket?

The reason for the return air ticket is to ensure the credit cardholder returns to Sri Lanka. Those who will not be doing so (e.g. students, immigrants) are deemed as temporary residents in the relevant country and as such cannot be included for this benefit.

Protect yourself against credit card fraud

Cover yourself against loss or theft of your credit card with Safe Card and Safe Wallet, available exclusively to HSBC customers.

Safe Card

Safe Card insurance scheme gives worldwide coverage against unauthorized transactions carried out up to 48 hours prior to notification to the Bank, owing to credit card fraud resulting from loss of credit card. Card can be lost with or without the wallet and the content in the wallet.

Eligible cards: HSBC Premier, HSBC Advance Platinum, HSBC Visa Signature and HSBC World Corporate MasterCard

Safe Wallet

Safe Wallet insurance scheme gives worldwide coverage against unauthorized transactions carried out up to 48 hours prior to notification to the Bank, owing to credit card fraud resulting from loss of credit card owing to the loss of wallet.

Eligible cards: HSBC Visa Platinum and HSBC Visa Gold

Important information on Safe Card and Safe Wallet

Cardholder should inform HSBC call center within 24 hours of discovering that the wallet/card, with its covered content, was either lost or the object of a theft
Cardholder should file a police report within 24 hours of discovering a theft/loss - mandatory
Policy is valid only for credit cardholders

Contact us about HSBC Insurance

If you need more information, feel free to contact the HSBC call centre on the following numbers:

Visa Platinum credit card holders - +94 11 4 472 242
Visa Visa Signature credit card holders - +94 11 4 472 275
HSBC Premier MasterCard credit card holders - +94 11 4 472 272
HSBC World Corporate MasterCard - +94 11 4 472 224

Or stop by at your nearest HSBC branch. You could also contact us via e-mail.

To speak to Allianz Insurance Lanka Ltd

The Sri Lanka office is contactable on:

Tel: +94 11 2 300 400
Fax: +94 11 2 304 404

HSBC Travel Insurance

Find out more about the travel insurance offer

Quick guide to the travel insurance offer

Protect yourself against credit card fraud

Safe Card

Safe Wallet

Important information on Safe Card and Safe Wallet

Contact us about HSBC Insurance

To speak to Allianz Insurance Lanka Ltd

Related products

Credit cards

HSBC Premier