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Online banking with a new look

Making your banking simple

New design to make your banking easier

We are enhancing our Online Banking platform to give you a better user experience. The first set of updates, which included a new home page and secure messaging, went live on 17 August. All customers will be moved to the new service in batches and we will notify you via email and SMS when it’s your time to experience the new design.

While the changes take place, please note that the login process via www.hsbc.lk will not change, nor will your logon user ID, password, or secure code.

What's changing?

  • A simple home page to view all your accounts

An improved online experience with a cleaner design and enhanced layout that makes it easier to navigate and use, as well as new quick links that allow you to quickly access the most frequently used banking services.

  • Secure Messages

To save time, you can now select from different message templates we've created for each type of request. Select the appropriate request type and provide the requested information to expedite your request.

All services under one log-in

Not all features have yet been migrated to the new platform. While the refreshed home page and secure messaging features have been rolled out, the rest of the features are still accessible directly through the new platform.

 

When you access some of the features, you will notice a transition from the new platform to the previous version; please keep in mind that this is normal behavior.

Have a look at the changes summarized below

1. Main navigation with all services listed

2. You have how many new / unread secure messages. To view those messages, simply click on the link.

3. Quick links: Frequently used links that are easily accessible. You can hide or expand the menu by clicking on the arrow.

4. Aside from the total balance, you can also see the following at a glance :

- Available balance for current and savings accounts

- Next payment due date for credit cards

- Next instalment due date for loans

- Next renewal date for time deposits

5. Eclipse menu for each product with relevant links

Frequently asked questions

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.