Online banking with a new look

While performing an online transfer to a 3rd party account using internet banking, you get the error “Your payee list is full.  Please delete one or more of your existing payees before a new payee can be added.” You can delete some of your payees by following the below steps, as there is a limitation of 99 payees assigned to each customer. 

Step 1 - Log in to your Internet banking profile via browser by using your secure key.  

Step 2 - Select “Manage Payees” option.

Step 3 – Select the payee that you would like to delete and click the “Trash Bin” icon. 

Step 4 – Confirm delete. 

Yes, Time deposit accounts can be opened via Online Banking and Mobile Banking app with a minimum deposit of LKR 100,000

Please follow the instructions given below for time deposit account opening,  

Online Banking;

Step 1 -  Logon to HSBC Online Banking using the password

Step 2 – Click on “time deposit opening” under “Account Services” in main menu. 

Step 3 – Follow the on screen instructions to complete the time deposit account opening. 

Mobile Banking App;

Step 1 -  Logon to HSBC Mobile Banking App using the password. 

Step 2 – Click on “Term deposit” under “Move Money”

Step 3 – Follow the on screen instructions to complete the time deposit account opening.  

You are able to view the transaction history up to a maximum of last 6 months for accounts and last 12 months for credit cards. Please select the account from the account dashboard and then select the “Search” option to check the transaction history.   

Please select the relevant account number from account dashboard and then expand the ““View more details”

to verify the hold amount in your account. If there are multiple hold amounts, the hold amount will be

shown in total including all pending transactions and other hold amounts in your account.

Once the hold amount is billed/cleared, it will be shown in transaction history.

Any transaction performed from the credit card should be billed by the merchant to reflect the transaction details in transaction history. Until such time total of all pending transactions will be shown under “Pending transaction”

Please select the credit card number from the account dashboard and then expand the “View more details” to verify the pending transaction amount.  

Once the payment is made from other local bank account via CEFTS, Available balance on your credit card will get updated immediately which you can verify via Online Banking at the same time.  Please select the credit card number from account dashboard to verify the real time “Available balance” on your credit card.

All payments done to your HSBC credit card before 8pm on a working day will be shown in transaction history on the following working day.

Kindly send a secure message via Online Banking or Mobile App under the subject name “ Online Banking – Change transfer limits” to get the limit increased . Third party transfer limits can be increased up to LKR 10,000,000 per day.  

Please expect to see the old look in some features as we gradually migrate features to our upgraded platform. Do keep in mind that this will have no effect on the current functionality or security levels.

The Quick Links section is located at the top of the Online Banking homepage. You can expand or hide the Quick Links menu by clicking the arrow. The actions in the quick links menu are set by default and cannot be customized.

On the accounts dashboard:

• Click on the eclipse menu (the three dots next to the account balance)
• Click on ‘Update maturity instructions’. This will take you to the previous online banking home page
• Select the respective Time Deposit account
• Click on ‘Manage’ tab
• Finally click ‘Edit maturity instructions’ to access the service

While you can login via password and view secure messages, when you click on ‘Send us a message’ or ‘Reply’, you will be requested to enter the security token code to continue.