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Sustainability

The journey to net zero

The climate crisis has reached a turning point. That’s why countries around the world have pledged towards one single, common objective aimed at preventing the damaging effects of climate change from affecting our future.

We’re playing a leading role in mobilizing the transition to a global net zero economy, not just by financing it, but by helping to shape and influence the global policy agenda. It’s a pillar of our ambitions and of our strategy as a business.

Here are a few ways that we’ve committed as a group to building a net zero future:

  • By becoming a net zero bank by 2030
  • By supporting our customers as they transition to a low carbon future – especially in carbon-challenged countries
  • By accelerating new climate solutions
  • By inspiring our customers to invest to support positive change

Everyday steps to a sustainable future

The first step towards sustainability is to reduce the carbon footprint of your everyday activities. We looked at our customer journey and introduced measures to reduce the carbon footprint of our everyday services, while making our banking experience even more convenient.

Key Highlight

HSBC was the first bank to launch recycled plastic credit and debit cards in Sri Lanka.

HSBC Cards are made from 85% recycled plastic! With a reduction of 7g of CO2 per card, these cards are less harmful to the environment.

Introducing you to our services

From your very first contact with HSBC, we've incorporated sustainability into the process. Here's how we transformed the process of introducing new customers to our banking services while supporting our sustainability goals.

Then Now
Use of pamphlets and brochures as sales materials resulting in paper usage Equipped our sales agents with electronic tablets to avoid unnecessary printing and paper waste. We are also shifting heavily towards digital marketing where most of our sales campaigns are online

From your very first contact with HSBC, we've incorporated sustainability into the process. Here's how we transformed the process of introducing new customers to our banking services while supporting our sustainability goals.

Then Use of pamphlets and brochures as sales materials resulting in paper usage
Now Equipped our sales agents with electronic tablets to avoid unnecessary printing and paper waste. We are also shifting heavily towards digital marketing where most of our sales campaigns are online

How you sign up for HSBC

Signing up for bank services is an essential part of the customer's experience. Here's how we've reduced the carbon impact of this process while simultaneously making it more convenient and accessible through significant investments in technology.

Then Now
Signing up for a credit card requires you to fill in lengthy application forms and visit our branches for in-person verification. Fully online sign-up process which completely eliminates the use of paper and reduces CO2 emission from having to travel to the bank or bank staff having to meet customers in person.
Signing up for a new account requires a visit to the bank and more paper documentation. Sign up online via our state-of-the-art customer verification tool and the investments we have made in technology such as Adobe Live Sign, eKYC and Smart Forms have made us roll out a paperless onboarding journey. This further eliminates the need for unnecessary visits to the bank or wastage of paper.

Signing up for bank services is an essential part of the customer's experience. Here's how we've reduced the carbon impact of this process while simultaneously making it more convenient and accessible through significant investments in technology.

Then Signing up for a credit card requires you to fill in lengthy application forms and visit our branches for in-person verification.
Now Fully online sign-up process which completely eliminates the use of paper and reduces CO2 emission from having to travel to the bank or bank staff having to meet customers in person.
Then Signing up for a new account requires a visit to the bank and more paper documentation.
Now Sign up online via our state-of-the-art customer verification tool and the investments we have made in technology such as Adobe Live Sign, eKYC and Smart Forms have made us roll out a paperless onboarding journey. This further eliminates the need for unnecessary visits to the bank or wastage of paper.

Getting started with sustainable banking

From the moment you join HSBC, you will find that our services have been redesigned with sustainability at their core. Here's how we've used design innovation and paperless approaches to lower our carbon footprint.

Then Now
Welcome kits containing printed brochures is couriered to customers. This results in paper waste and fuel usage by postage and courier services increasing carbon emissions. Digital welcome kits are shared via email when the registration process is completed.
Debit and Credit Cards issued by the bank are made of single-use plastics which are difficult to recycle.

All cards issued by the bank are made from 85% recycled plastic, which is less harmful to the environment.

 

HSBC Sri Lanka was the second market to introduce the rPVC cards globally, and the first bank in Sri Lanka with a recycled plastic card.

 

Globally, the move from HSBC to switch to recycled plastic cards helps CO2 emissions reduce by 161 tonnes per year and plastic waste reduce by 73 tonnes per year.

From the moment you join HSBC, you will find that our services have been redesigned with sustainability at their core. Here's how we've used design innovation and paperless approaches to lower our carbon footprint.

Then Welcome kits containing printed brochures is couriered to customers. This results in paper waste and fuel usage by postage and courier services increasing carbon emissions.
Now Digital welcome kits are shared via email when the registration process is completed.
Then Debit and Credit Cards issued by the bank are made of single-use plastics which are difficult to recycle.
Now

All cards issued by the bank are made from 85% recycled plastic, which is less harmful to the environment.

 

HSBC Sri Lanka was the second market to introduce the rPVC cards globally, and the first bank in Sri Lanka with a recycled plastic card.

 

Globally, the move from HSBC to switch to recycled plastic cards helps CO2 emissions reduce by 161 tonnes per year and plastic waste reduce by 73 tonnes per year.

Digital banking that puts sustainability first

Fulfill your everyday banking needs while having the lowest carbon impact with our robust digital banking facilities.

Then

Now
Most banking transactions conducted in-person via visits to bank branches. This  results in carbon emissions through fuel usage and paper / electricity consumption for processing transactions.

Digital banking services such as HSBC Online Banking and Mobile Banking services allow our customers to enjoy greater convenience while simultaneously avoiding unnecessary wastages.

 

85% of our transactions are through digital channels with a click of a button.

Bank statements sent via post or courier at the end of every month. This contributes to fuel wastage and unnecessary printing of paper.

We encourage customers to sign up for e-statements to reduce carbon emissions caused by printing and distribution of physical statements.

 

70% of our customers have signed up for e-statements.

Announcements, offers, and correspondence sent via post. Most communications have been shifted to digital channels such as email, SMS and social media. This has minimized paper and fuel wastage.

Fulfill your everyday banking needs while having the lowest carbon impact with our robust digital banking facilities.

Then

Most banking transactions conducted in-person via visits to bank branches. This  results in carbon emissions through fuel usage and paper / electricity consumption for processing transactions.
Now

Digital banking services such as HSBC Online Banking and Mobile Banking services allow our customers to enjoy greater convenience while simultaneously avoiding unnecessary wastages.

 

85% of our transactions are through digital channels with a click of a button.

Then

Bank statements sent via post or courier at the end of every month. This contributes to fuel wastage and unnecessary printing of paper.
Now

We encourage customers to sign up for e-statements to reduce carbon emissions caused by printing and distribution of physical statements.

 

70% of our customers have signed up for e-statements.

Then

Announcements, offers, and correspondence sent via post.
Now Most communications have been shifted to digital channels such as email, SMS and social media. This has minimized paper and fuel wastage.

Sustainability in your everyday life

Learn about how you can improve your own carbon footprint by making little changes to your lifestyle and making environmentally-conscious purchasing decisions.

Environment Partnerships

Find out how HSBC Sri Lanka is helping working with groups to support the transition to net zero.

Global strategy

As a leading global bank, HSBC is committed to reaching net zero by 2030, and has taken a step beyond just focusing on our network by shaping global policy agendas and influencing clients and partners to commit to lower carbon emissions.

More sustainable ways to bank

 

Simple, fast and easy to use. Do your day to day banking online, 24 hours a day, 365 days a year.

 

The bank in your pocket.

 

Log on securely to mobile and online banking, and authenticate transactions more easily and conveniently.

 

Choose to receive eStatements instead of paper statements.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.