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Notices

Important notices

HSBC Credit Card interest rate revision

Dear Cardholder,
 

Please note that with effect from 5 September 2023, your HSBC Credit Card interest rate will be revised to 28% for both Purchases and Cash transactions. The new rate will be applicable to you from your next billing cycle. 
eg.

1) If the billing date is on 5 September, the new rate will be applicable from 6 September 2023.
2) If the billing date is on 18 September, the new rate will be applicable from 19 September 2023.   

Rate/Fee Type Purchase Transactions Cash Transactions
All HSBC Credit Cards 28.00% p.a. 28.00% p.a.

Dear Cardholder,
 

Please note that with effect from 5 September 2023, your HSBC Credit Card interest rate will be revised to 28% for both Purchases and Cash transactions. The new rate will be applicable to you from your next billing cycle. 
eg.

1) If the billing date is on 5 September, the new rate will be applicable from 6 September 2023.
2) If the billing date is on 18 September, the new rate will be applicable from 19 September 2023.   

Rate/Fee Type All HSBC Credit Cards
Purchase Transactions 28.00% p.a.
Cash Transactions 28.00% p.a.

Discontinuation of Inward Transfers to PFCA via Online Banking

Dear Customer,

Please note that inward transfers to Personal Foreign Currency Accounts (PFCA) via HSBC Personal Internet Banking will not be supported until further notice. However, Global Transfer facility will continue for eligible customers without real time crediting on an ongoing basis. We regret any inconvenience caused. 

Revision in Terms and Conditions relating to Payments

Dear Customer,

We have revised our Terms and Conditions on payments. Please refer https://www.hsbc.lk/terms-and-conditions/ to access same.

Important notice on proactive e-statement conversion

To provide a faster, safer and a more convenient service, the Bank will be proactively converting all customers on paper statements to e-statements from the month of July 2023. Receiving your statement via email is convenient, timely and uses no paper; This will improve your experience and avoid any negative impact due to statements not being received on time.

  • Customers who are on paper statements will be informed via SMS with notice of registration to e-statements.
  • E-statement will be sent to the e-mail address registered with the Bank. This is a password protected PDF file to ensure data privacy controls.
  • Customers have the option to convert back to paper statements by,

           - Applying changes on personal internet banking service or sending a secured message

            - Visiting the nearest HSBC branch

  • Customers who do not raise any concerns will continue to receive e-statements after the e-statement conversion.
  • In line with the prevailing Tariff of charges of the Bank, all customers who opt for paper statements will be subject to below charges w.e.f 1 August 2023

     For more details on the tariff Click www.hsbc.lk/tariffs/
  HSBC Premier HSBC Advance HSBC Standard
E- Statements FOC FOC FOC
Hard copies - (charge per statement)* FOC Rs. 200 Rs. 200
  E- Statements
HSBC Premier FOC
HSBC Advance FOC
HSBC Standard FOC
  Hard copies - (charge per statement)*
HSBC Premier FOC
HSBC Advance Rs. 200
HSBC Standard Rs. 200

Public Awareness Notice on Scams

The Financial intelligence unit of the Central bank of Sri Lanka has requested the public to be careful of becoming a victim of various scams by exposing their OTP(one time passwords). In the event you have become a victim of such scams or have information regarding a scam, please inform the financial intelligence unit via 0112 47725/0112 477509 from 8 am to 4:15 pm on working days. Also forward the account number to which the money was deposited/said to be deposited, name of the account holder, relevant bank, mobile phone number from where the information was received and screenshots of the relevant message to the financial intelligence unit number - 0765 200290.

Notice to customers of Financial Institutions

Customer Due Diligence (CDD), commonly known as Know Your Customer (KYC), is a process where customers provide information about themselves and their transactions to the banks or any other financial institution. The laws and regulations of Sri Lanka to combat money laundering and financing of terrorism, require financial institutions to conduct CDD before entering into business relationships with their customers as well as review and update the information periodically to prevent misuse of the financial system by criminals/ terrorist financiers. The minimum information required to be provided by the customers are attached in the below link and support from all customers are solicited.

Click following to learn more in:

Importation of Fully Electric vehicles

The Circular No 2/2022 was issued to enable Sri Lankans employed abroad and who remit foreign exchange to Sri Lanka through the banking system of the country to import a fully electric vehicle. Accordingly, a letter of confirmation will be issued by the bank upon request subject to necessary documentations.

Gazette notification applicable to Persons providing Export services Overseas & Sri Lanka

Please note that following the Gazette No. 2292/50 dated 12.08.2022, the mandatory requirement to receive service exports to Sri Lanka within 180 days remains unchanged. The above implies that the mandatory residual conversion requirement for Exporters of Services has been discontinued from 12 August 2022. Kindly note that all the service exporters are required to provide the necessary supporting documentation (i.e. Tax Identification Numbers (TIN), Invoice, etc.) for the remittances into their respective accounts, upon receiving the monthly SMS sent by the bank.

System Downtime Notice

Good news! There are no downtimes scheduled. Our system are all up to date. Watch this space for future updates.

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