Important notices

  • IMPORTANT: In-line with the With Holding Tax (WHT) circular published by Inland Revenue Department (IRD) on 27 December 2019, interest income earned by “any person” in excess of LKR 250,000 per month will be subject to WHT at the rate of 5%. i.e. interest income over & above the threshold earned by personal customers on any account maintained (including Foreign currency accounts & Children’s savings accounts) with the bank will be subject to 5% WHT.

    This circular is applicable from 01 January to 31 March 2020 and interest income credited to an account during a particular month will be considered for WHT threshold.

    Given the short lead time available for change implementation and to ensure that our customers are not excessively charged with additional WHT at the point of interest payments, the respective WHT liability will be assessed post month end and will be collected prior to the 15th of the following month, and any excess tax collected will be refunded similarly. We sincerely apologize for any inconvenience this may cause and assure you of our best service at all times.
  • IMPORTANT: HSBC Credit Card Rewards programme air miles conversion ratio will be changed to 5:1 for HSBC VISA Signature & Advance Platinum Credit Cards. i.e: 5 points will be equal to 1 air mile . HSBC Premier Credit Card Rewards programme air miles conversion ratio will be changed from 1:1 to 2:1. i.e: 2 points will be equal to 1 air mile. These changes will be effective from 1 March 2020. Air miles conversion under the Gold & Platinum Credit Card Rewards Programme will be discontinued from 29 February 2020.
  • IMPORTANT: We are pleased to inform that HSBC Cashback benefits will be applicable for all HSBC Platinum Credit Cards with effect from 1st March 2020 upon registration with us. If you wish to register for HSBC Platinum Cashback, please send us an SMS typing <YES CB> to 4774.
    With enhanced focus on Cashback, the HSBC Rewards program will be discontinued for HSBC Platinum Credit Cards with effect from 29th February 2020.
    For more information, please refer the link (FAQ's).

Credit Card Tariff Revision

We wish to inform you of the below Credit Card tariff changes.
Effective Date Tariff Item HSBC Premier HSBC Advance HSBC Signature HSBC Platinum HSBC Gold
31 Dec 2019 Priority Pass N/A N/A N/A N/A N/A
10 Feb 2020 Over limit Fee LKR 1200 LKR 1200 LKR 1200 LKR 1200 LKR 1200
10 Feb 2020 Annual Fee - Primary FOC FOC LKR 5500 LKR 4250 LKR 2750
10 Feb 2020 Free Travel Insurance benefit Available Available Available Not Available Not Available
1 Mar 2020 Air miles conversion ratio 2:1 5:1 5:1 Not Available Not Available
1 Apr 2020 Safe Wallet Benefit N/A N/A N/A N/A N/A
1 Apr 2020 Safe Card Benefit N/A N/A N/A N/A N/A
We wish to inform you of the below Credit Card tariff changes.
Effective Date 31 Dec 2019
Tariff Item Priority Pass
HSBC Premier N/A
HSBC Advance N/A
HSBC Signature N/A
HSBC Platinum N/A
HSBC Gold N/A
Effective Date 10 Feb 2020
Tariff Item Over limit Fee
HSBC Premier LKR 1200
HSBC Advance LKR 1200
HSBC Signature LKR 1200
HSBC Platinum LKR 1200
HSBC Gold LKR 1200
Effective Date 10 Feb 2020
Tariff Item Annual Fee - Primary
HSBC Premier FOC
HSBC Advance FOC
HSBC Signature LKR 5500
HSBC Platinum LKR 4250
HSBC Gold LKR 2750
Effective Date 10 Feb 2020
Tariff Item Free Travel Insurance benefit
HSBC Premier Available
HSBC Advance Available
HSBC Signature Available
HSBC Platinum Not Available
HSBC Gold Not Available
Effective Date 1 Mar 2020
Tariff Item Air miles conversion ratio
HSBC Premier 2:1
HSBC Advance 5:1
HSBC Signature 5:1
HSBC Platinum Not Available
HSBC Gold Not Available
Effective Date 1 Apr 2020
Tariff Item Safe Wallet Benefit
HSBC Premier N/A
HSBC Advance N/A
HSBC Signature N/A
HSBC Platinum N/A
HSBC Gold N/A
Effective Date 1 Apr 2020
Tariff Item Safe Card Benefit
HSBC Premier N/A
HSBC Advance N/A
HSBC Signature N/A
HSBC Platinum N/A
HSBC Gold N/A

System Downtime Notice - Discontinuation of ATM Locations

Dear Valued Client,

We wish to bring to your attention that due to a planned system maintenance the following services will be unavailable during the below mentioned period.

System Maintenance and Down Time Notice
Date and Time Services Impacted

From 12:00 AM to 04:00 AM on 1 March 2020

  • Online Banking and HSBC Mobile Banking App
  • SMS Banking
  • Email Services
System Maintenance and Down Time Notice
Date and Time
From 12:00 AM to 04:00 AM on 1 March 2020

Services Impacted
  • Online Banking and HSBC Mobile Banking App
  • SMS Banking
  • Email Services

We sincerely regret any inconvenience this may cause you and appreciate your patience during this time.

Discontinuation of ATM Locations
Location
Address
Alternate ATM locations
Mount Lavinia
105B Galle Road Mount Lavinia

Moratuwa Branch

Wellawatte Branch

Or any other Bank ATM under CAS(LankaPay) Network

Rajagiriya
249 Dudley Senanayake Mawatha, Rajagiriya

Pelawatte Branch

Or any other Bank ATM under CAS(LankaPay) Network

Liberty Plaza
CR 10, Ground Floor, Liberty Plaza Shopping Complex, Colombo 3

Union Place Branch 

Or any other Bank ATM under CAS(LankaPay) Network

Kohuwala
135, Dutugemunu Street, Kohuwela

Nugegoda Branch 

Or any other Bank ATM under CAS(LankaPay) Network

Discontinuation of ATM Locations
Location
Mount Lavinia
Address
105B Galle Road Mount Lavinia
Alternate ATM locations

Moratuwa Branch

Wellawatte Branch

Or any other Bank ATM under CAS(LankaPay) Network

Location
Rajagiriya
Address
249 Dudley Senanayake Mawatha, Rajagiriya
Alternate ATM locations

Pelawatte Branch

Or any other Bank ATM under CAS(LankaPay) Network

Location
Liberty Plaza
Address
CR 10, Ground Floor, Liberty Plaza Shopping Complex, Colombo 3
Alternate ATM locations

Union Place Branch 

Or any other Bank ATM under CAS(LankaPay) Network

Location
Kohuwala
Address
135, Dutugemunu Street, Kohuwela
Alternate ATM locations

Nugegoda Branch 

Or any other Bank ATM under CAS(LankaPay) Network

Alternatively, you may visit any of our branches and other off-site ATMs or DNBCs (Day/Night Banking Centers) for your daily transaction needs.

Further, you will also be able to use other bank ATMs which are under the LankaPay network for any urgent/convenient transaction needs.

(*Subject to LankaPay service charges.)

We apologise for the inconvenience and assure you of our best service.

Your Opinion Matters

At HSBC, we strive to provide the best in class service to all our customers. As a valued customer, we invite you to participate in our Customer Experience Survey and let us know your thoughts on your experience in banking with us.

To better understand your needs, we have engaged the services of an independent research agency, The Nielsen Company Lanka (Pvt) Ltd., to conduct a short telephone interview among customers who will be randomly selected by the agency.

Your feedback is invaluable to us and we would greatly appreciate your participation in the research.

If you don’t want to be contacted for the above survey, please get in touch with us:

  • SMS Type <CES> and SMS to 4774
  • E-MAIL anushapinnapola@hsbc.com.lk
  • POST Customer Insights Manager, Marketing Department, P. O. Box 73, Colombo
  • Visit your nearest branch

Should you have any concerns on the quality of service or wish to give feedback, please feel free to contact us via Contact Us

Selected customers will be contacted via telephone from January 2019 to January 2020, 9:00am and 6:00pm from Monday to Saturday. The interview will last for about 10 minutes.

During the survey, the agency will ask for your opinion on the service you receive at HSBC. The call may be recorded for training and quality assurance purposes.

You can be assured that we have not shared your personal financial information such as account details, account balances etc. with the research agency. You are also not required to share such information during the course of the interview.