Important notices
- COVID 19 Updates
Dear Customer,
We consider the wellbeing of our customers and our employees as our priority and due to the prevailing situation in the country, we will be implementing the following branch and Call Centre services on a limited basis so that we can serve you during this time.
Branch Operations
The Colombo Fort branch will be the only branch open during all weekdays from 9:00am – 11:00am and will offer limited corporate transactions only.
All other branches will open only if the curfew is lifted and will operate from 9:00am – 11:00am respectively. Please note that Pelawatta and Bambalapitiya branches will not be open for Saturday banking until further notice.
In the event you need to deposit money in to an HSBC account or credit card, you can do so by transferring funds via CEFTS ( Common Electronic Fund Transfer Service ), an instant interbank transfer service - for more details click here to learn how CEFTS can help you and which banks have enabled this service so you can do so from any other bank.
Call Centre Service
Our Contact centre operating hours have changed. All lines are open from 8:00am to 8:00pm, except for lost and stolen cards, which is open 24/7. We’re receiving far more calls than usual, so our wait times are longer. Please only call us if it’s urgent, so we can help those most in need.
We encourage you to use our Mobile Banking App, Online Banking and Automated Phone Banking services at your convenience for transactions.
Do stay safe and we are here to help you #InThisTogether
Other notices
- With Holding Tax (WHT): In-line with the With Holding Tax (WHT) circular published by Inland Revenue Department (IRD) on 19 Feb 2020, any resident person in Sri Lanka is exempted from WHT and Non Resident Persons will be subject to 5% WHT. However, for Non Resident Citizens, if aggregate interest from a bank exceeds LKR 3 million per annum excess amount over 3 million will be subjected to WHT at the rate of 5%.
The circular also exempts WHT on any Foreign currency accounts held by “any person”. The circular provides DTA benefits for Nonresident non-citizens of Sri Lanka and the same can be availed by submitting a “Tax Residency Certificate” issued by the revenue authority of the relevant country. If the tax residency certificate is not submitted WHT will be charged at the rate of 5% on total interest income earned by the customer. Please note that this circular is applicable from 01 January 2020 and WHT liability will be assessed post month end and any excess charged will be refunded prior to the 15th of the following month, and any tax dues will also be recovered as applicable.
Further, based on the Fiscal Budget 2019, Interest Bearing Foreign Currency accounts and Children’s Savings accounts were proposed to be exempted with effect from 01 April 2019. In anticipation of the enactment of this law, Bank did not charge WHT on all relevant products. However based on the latest tax revisions announced, it has been advised to charge WHT from Foreign Currency and Children’s Savings accounts for the period 01 April 2019 to 31 December 2019 and as such bank will start collecting WHT on both Foreign currency accounts and Children’s savings accounts for the stipulated period. We sincerely apologize for any inconvenience this may cause and assure you of our best service at all time. - Changes to Rewards Points to air miles conversion ratio: HSBC Credit Card Rewards programme air miles conversion ratio will be changed to 5:1 for HSBC VISA Signature & Advance Platinum Credit Cards. i.e: 5 points will be equal to 1 air mile . HSBC Premier Credit Card Rewards programme air miles conversion ratio will be changed from 1:1 to 2:1. i.e: 2 points will be equal to 1 air mile. These changes will be effective from 1 March 2020. Air miles conversion under the Gold & Platinum Credit Card Rewards Programme will be discontinued from 29 February 2020.
- Convert your HSBC Platinum Credit Card to Cashback and discontinuation of HSBC Rewards program for HSBC Platinum Credit cards: We are pleased to inform that HSBC Cashback benefits will be applicable for all HSBC Platinum Credit Cards with effect from 1st March 2020 upon registration with us. If you wish to register for HSBC Platinum Cashback, please send us an SMS typing <YES CB> to 4774.
With enhanced focus on Cashback, the HSBC Rewards program will be discontinued for HSBC Platinum Credit Cards with effect from 29th February 2020.
For more information, please refer the link (FAQ's).
Credit Card Tariff Revision
| Effective Date | Tariff Item | HSBC Premier | HSBC Advance | HSBC Signature | HSBC Platinum | HSBC Gold |
|---|---|---|---|---|---|---|
| 31 Dec 2019 | Priority Pass | N/A | N/A | N/A | N/A | N/A |
| 10 Feb 2020 | Over limit Fee | LKR 1200 | LKR 1200 | LKR 1200 | LKR 1200 | LKR 1200 |
| 10 Feb 2020 | Annual Fee - Primary | FOC | FOC | LKR 5500 | LKR 4250 | LKR 2750 |
| 10 Feb 2020 | Free Travel Insurance benefit | Available | Available | Available | Not Available | Not Available |
| 1 Mar 2020 | Air miles conversion ratio | 2:1 | 5:1 | 5:1 | Not Available | Not Available |
| 1 Apr 2020 | Safe Wallet Benefit | N/A | N/A | N/A | N/A | N/A |
| 1 Apr 2020 | Safe Card Benefit | N/A | N/A | N/A | N/A | N/A |
| Effective Date | 31 Dec 2019 |
|---|---|
| Tariff Item | Priority Pass |
| HSBC Premier | N/A |
| HSBC Advance | N/A |
| HSBC Signature | N/A |
| HSBC Platinum | N/A |
| HSBC Gold | N/A |
| Effective Date | 10 Feb 2020 |
| Tariff Item | Over limit Fee |
| HSBC Premier | LKR 1200 |
| HSBC Advance | LKR 1200 |
| HSBC Signature | LKR 1200 |
| HSBC Platinum | LKR 1200 |
| HSBC Gold | LKR 1200 |
| Effective Date | 10 Feb 2020 |
| Tariff Item | Annual Fee - Primary |
| HSBC Premier | FOC |
| HSBC Advance | FOC |
| HSBC Signature | LKR 5500 |
| HSBC Platinum | LKR 4250 |
| HSBC Gold | LKR 2750 |
| Effective Date | 10 Feb 2020 |
| Tariff Item | Free Travel Insurance benefit |
| HSBC Premier | Available |
| HSBC Advance | Available |
| HSBC Signature | Available |
| HSBC Platinum | Not Available |
| HSBC Gold | Not Available |
| Effective Date | 1 Mar 2020 |
| Tariff Item | Air miles conversion ratio |
| HSBC Premier | 2:1 |
| HSBC Advance | 5:1 |
| HSBC Signature | 5:1 |
| HSBC Platinum | Not Available |
| HSBC Gold | Not Available |
| Effective Date | 1 Apr 2020 |
| Tariff Item | Safe Wallet Benefit |
| HSBC Premier | N/A |
| HSBC Advance | N/A |
| HSBC Signature | N/A |
| HSBC Platinum | N/A |
| HSBC Gold | N/A |
| Effective Date | 1 Apr 2020 |
| Tariff Item | Safe Card Benefit |
| HSBC Premier | N/A |
| HSBC Advance | N/A |
| HSBC Signature | N/A |
| HSBC Platinum | N/A |
| HSBC Gold | N/A |
Your Opinion Matters
At HSBC, we strive to provide the best in class service to all our customers. As a valued customer, we invite you to participate in our Customer Experience Survey and let us know your thoughts on your experience in banking with us.
To better understand your needs, we have engaged the services of an independent research agency, The Nielsen Company Lanka (Pvt) Ltd., to conduct a short telephone interview among customers who will be randomly selected by the agency.
Your feedback is invaluable to us and we would greatly appreciate your participation in the research.
If you don’t want to be contacted for the above survey, please get in touch with us:
- SMS Type <CES> and SMS to 4774
- E-MAIL anushapinnapola@hsbc.com.lk
- POST Customer Insights Manager, Marketing Department, P. O. Box 73, Colombo
- Visit your nearest branch
Should you have any concerns on the quality of service or wish to give feedback, please feel free to contact us via Contact Us
Selected customers will be contacted via telephone from January 2019 to January 2020, 9:00am and 6:00pm from Monday to Saturday. The interview will last for about 10 minutes.
During the survey, the agency will ask for your opinion on the service you receive at HSBC. The call may be recorded for training and quality assurance purposes.
You can be assured that we have not shared your personal financial information such as account details, account balances etc. with the research agency. You are also not required to share such information during the course of the interview.