Important notices
- IMPORTANT: CREDIT CARD RATES AND FEE REVISION
We wish to inform you of the;
- Over limit fee revision from LKR 900 to LKR 1200 on all HSBC Credit Cards w.e.f 10 February 2020.
- Revision of the Primary Gold Card Annual fee to LKR 2750 and the Supplementary Gold Card Annual fee to LKR 750. - IMPORTANT: In-line with the With Holding Tax (WHT) circular published by Inland Revenue Department (IRD) on 27 December 2019, interest income earned by “any person” in excess of LKR 250,000 per month will be subject to WHT at the rate of 5%. i.e. interest income over & above the threshold earned by personal customers on any account maintained (including Foreign currency accounts & Children’s savings accounts) with the bank will be subject to 5% WHT.
This circular is applicable from 01 January to 31 March 2020 and interest income credited to an account during a particular month will be considered for WHT threshold.
Given the short lead time available for change implementation and to ensure that our customers are not excessively charged with additional WHT at the point of interest payments, the respective WHT liability will be assessed post month end and will be collected prior to the 15th of the following month, and any excess tax collected will be refunded similarly. We sincerely apologize for any inconvenience this may cause and assure you of our best service at all times. - IMPORTANT: We are upgrading our branch at Pellawatte in order to serve you better. Due to this, the branch will be temporarily closed for operations from 20th to 31st January and resume operations on 3rd February 2020. Customers can continue to use the ATM and Easy pay machine at the branch. In addition customers can visit our nearest branch at 171, Nawala Road, Nugegoda or any HSBC branch for banking needs. Regret the inconvenience caused.
- IMPORTANT: HSBC Credit Card Rewards programme air miles conversion ratio will be changed from 1:1 to 5:1 for HSBC VISA Signature & Advance Platinum Credit Cards. i.e: 5 points will be equal to 1 air mile . HSBC Premier Credit Card Rewards programme air miles conversion ratio will be changed from 1:1 to 2:1. i.e: 2 points will be equal to 1 air mile. These changes will be effective from 1 March 2020. Air miles conversion under the Gold & Platinum Credit Card Rewards Programme will be discontinued from 29 February 2020.
- IMPORTANT: We are pleased to inform that HSBC Cashback benefits will be applicable for all HSBC Platinum Credit Cards with effect from 1st March 2020 upon registration with us. If you wish to register for HSBC Platinum Cashback, please send us an SMS typing <YES CB> to 4774.
With enhanced focus on Cashback, the HSBC Rewards program will be discontinued for HSBC Platinum Credit Cards with effect from 29th February 2020.
For more information, please refer the link (FAQ's).
Credit Card Rates and Fee revision
| Card type |
Current rate |
New rate |
|---|---|---|
| Visa Gold Credit Card |
2.58% pm |
2.33% pm |
| Visa Platinum Cashback Card |
2.50% pm |
2.33% pm |
| HSBC Rewards Credit Card |
2.50% pm |
2.33% pm |
| Advance Platinum Credit Card |
2.50% pm |
2.33% pm |
| Card type |
Visa Gold Credit Card |
|---|---|
| Current rate |
2.58% pm |
| New rate |
2.33% pm |
| Card type |
Visa Platinum Cashback Card |
| Current rate |
2.50% pm |
| New rate |
2.33% pm |
| Card type |
HSBC Rewards Credit Card |
| Current rate |
2.50% pm |
| New rate |
2.33% pm |
| Card type |
Advance Platinum Credit Card |
| Current rate |
2.50% pm |
| New rate |
2.33% pm |
The Annual Percentage Rate (APR) is revised to 28%.
Please call us on +94 114 472 200 should you require more details.
System Downtime Notice - Discontinuation of ATM Locations
Dear Valued Client,
We wish to bring to your attention that due to a planned system maintenance the following services will be unavailable during the below mentioned period.
| Date and Time | Services Impacted |
|---|---|
From 12:00 AM - 06:00 AM on 27th October 2019 |
|
| Date and Time |
From 12:00 AM - 06:00 AM on 27th October 2019 |
|---|---|
| Services Impacted |
|
We sincerely regret any inconvenience this may cause you and appreciate your patience during this time.
| Location |
Address |
Alternate ATM locations |
|---|---|---|
| Mount Lavinia |
105B Galle Road Mount Lavinia |
Moratuwa Branch Wellawatte Branch Or any other Bank ATM under CAS(LankaPay) Network |
| Rajagiriya |
249 Dudley Senanayake Mawatha, Rajagiriya |
Pelawatte Branch Or any other Bank ATM under CAS(LankaPay) Network |
| Liberty Plaza |
CR 10, Ground Floor, Liberty Plaza Shopping Complex, Colombo 3 |
Union Place Branch Or any other Bank ATM under CAS(LankaPay) Network |
| Kohuwala |
135, Dutugemunu Street, Kohuwela |
Nugegoda Branch Or any other Bank ATM under CAS(LankaPay) Network |
| Location |
Mount Lavinia |
|---|---|
| Address |
105B Galle Road Mount Lavinia |
| Alternate ATM locations |
Moratuwa Branch Wellawatte Branch Or any other Bank ATM under CAS(LankaPay) Network |
| Location |
Rajagiriya |
| Address |
249 Dudley Senanayake Mawatha, Rajagiriya |
| Alternate ATM locations |
Pelawatte Branch Or any other Bank ATM under CAS(LankaPay) Network |
| Location |
Liberty Plaza |
| Address |
CR 10, Ground Floor, Liberty Plaza Shopping Complex, Colombo 3 |
| Alternate ATM locations |
Union Place Branch Or any other Bank ATM under CAS(LankaPay) Network |
| Location |
Kohuwala |
| Address |
135, Dutugemunu Street, Kohuwela |
| Alternate ATM locations |
Nugegoda Branch Or any other Bank ATM under CAS(LankaPay) Network |
Alternatively, you may visit any of our branches and other off-site ATMs or DNBCs (Day/Night Banking Centers) for your daily transaction needs.
Further, you will also be able to use other bank ATMs which are under the LankaPay network for any urgent/convenient transaction needs.
(*Subject to LankaPay service charges.)
We apologise for the inconvenience and assure you of our best service.
Your Opinion Matters
At HSBC, we strive to provide the best in class service to all our customers. As a valued customer, we invite you to participate in our Customer Experience Survey and let us know your thoughts on your experience in banking with us.
To better understand your needs, we have engaged the services of an independent research agency, The Nielsen Company Lanka (Pvt) Ltd., to conduct a short telephone interview among customers who will be randomly selected by the agency.
Your feedback is invaluable to us and we would greatly appreciate your participation in the research.
If you don’t want to be contacted for the above survey, please get in touch with us:
- SMS Type <CES> and SMS to 4774
- E-MAIL anushapinnapola@hsbc.com.lk
- POST Customer Insights Manager, Marketing Department, P. O. Box 73, Colombo
- Visit your nearest branch
Should you have any concerns on the quality of service or wish to give feedback, please feel free to contact us via Contact Us
Selected customers will be contacted via telephone from January 2019 to January 2020, 9:00am and 6:00pm from Monday to Saturday. The interview will last for about 10 minutes.
During the survey, the agency will ask for your opinion on the service you receive at HSBC. The call may be recorded for training and quality assurance purposes.
You can be assured that we have not shared your personal financial information such as account details, account balances etc. with the research agency. You are also not required to share such information during the course of the interview.