Notices

We wish to bring to your notice directions issued to authorized dealers on Personal Foreign Currency Accounts (PFCA) by Department of Foreign Exchange (DFE) Sri Lanka. In line with the Direction Number 4 of 2021 issue by the DFE, it is no longer permissible to convert salaries received in LKR to the credit of a local currency account into foreign currency to the credit of a PFCA. The above regulations permits employers to credit salaries in LKR directly to the employee's PFCA.

We also confirm that there are no changes to the prevailing regulations on repatriation of the proceeds credited to local currency accounts of expatriates. Hence if you wish to credit your salary to a local currency account you may repatriate the funds from this account to your home country.

In line with the operating instructions Ref 33/04/012/0011/004 and subsequent circulars issued by the Central bank with an objective of encouraging more worker remittances, The Government of Sri Lanka has launched an incentive scheme which allows you to earn an additional LKR2/- for every dollar (USD) you earn through overseas employment when converting the foreign currency to Sri Lankan Rupees (LKR). This is applicable for all transactions from 28 December 2020.

Transactions which are eligible for the incentive.

• All local transactions converted to LKR from a Personal Foreign Currency Account (PFCA) with proceeds from overseas employment.
• All credits received favoring account holders of HSBC Sri Lanka being proceeds of Inward Worker Remittance from overseas employment to LKR accounts.
• Over the counter foreign exchange currency note transactions being proceeds of Inward Worker Remittances from overseas employment.
• All worker remittances or funds currently in PFCA accounts received via worker remittances (from overseas employment) at the point of conversion to LKR.

For this purpose a declaration must be submitted to the bank by the relevant individuals declaring their eligibility. Declaration can be accessed via the www.hsbc.lk/declarationform We kindly request you to complete the declaration form and the completed and duly signed form to be emailed to inwardremittanceformreply@hsbc.com.lk.

In line with Inland Revenue Act, No. 24 of 2017 and subsequent circulars published & guidelines issued with regard to above subject, we wish to inform you of the requirements of the same.

In the case of non-resident individuals who is a citizen of Sri Lankan during the year of assessment 2021/22 (01 April 2021 to 31 March 2022), a 5% WHT will be deducted if his/her aggregate interest income or similar payments from banks/financial institutions exceeds LKR250,000/- for any month or LKR3,000,000/- during the year of assessment. For this purpose a declaration must be submitted to the bank by the relevant individual declaring that the assessable income will not exceed LKR 3,000,000/- for the year of assessment to prevent deduction of WHT or to deduct the proper amount (declaration can be accessed via below links).

Hence we kindly request you to complete the declaration as specified by the inland revenue department and hand over to us on or before 27 March 2021.

Guideline for sending the completed declaration.

If you are a non-resident individual who is a citizen of Sri Lanka and the assessable income (including the other sources of income from Sri Lanka) for the year of assessment will not exceed LKR.3,000,000/- and therefore if 5% WHT should not be deducted, please strike off the second statement.

If you are a non-resident individual who is a citizen of Sri Lanka and the assessable income (including the other sources of income from Sri Lanka) for the year of assessment exceeds LKR.3,000,000/- including the interest income from HSBC, please mention the total interest income component with the bank (HSBC) for which WHT should be applied (please refer the declaration). Please strike off the first statement.

The completed and signed declaration should be emailed to personalbanking@hsbc.com.lk

Please note if the declaration is not handed over to us by 27 March 2021, we will have to apply a 5% WHT on the total interest income for the above year of assessment.

Thank you for banking with HSBC

With effect from 10 Dec 2020, SMS alert notification will be made available free of charge for transactions that are above Rs.2,500/-. If you wish to receive notifications for all transactions you may do so by following the steps below

Complete below SMS alert request document

SMS Alert Facility (PDF, 415KB)

E-mail the duly filled document to creditcards@hsbc.com.lk

Mandatory to key in the unique reference number provided in the SMS you have received.

Send your confirmation by 30 Nov 2020.

This change will apply to all credit cards listed under the designated mobile number.

Once enrolled a confirmation SMS will be sent back to you on your registered mobile number.

Rs.500/- will be charged per annum and will be added to your credit card annual fees.

We wish to bring to your kind attention that the free travel insurance cover offered to HSBC Rewards Credit Cards and HSBC Advance Platinum Credit Cards is discontinued from 1 Jan 2021 until further notice.

We regret any inconvenience this may have caused to you and look forward to implement new product offerings to our valued customers in near future.

Dear Valued Customer,

We care about the wellbeing of our customers and our employees. Due to the prevailing situation in the country, we will be implementing the following branch and Call Centre services in limited capacity in order to serve you during this time.

Branch Operations

All HSBC Branches and Premier Centres will be opened from 9:00 am to 3:00 pm excluding the branches which are situated in areas under Government isolation.

In the event you require the services of depositing money in to an HSBC account, credit card or any other bank account, you can do so by transferring funds via CEFTS (Common Electronic Fund Transfer Service), an instant interbank transfer service. For more details, please click here to learn how CEFTS can help you and which banks have enabled this service.

Call Centre Service

Operating hours of our Contact Centre have been revised. All contact lines are open from 7:00am to 9:00pm, except for assistance for lost or stolen cards which will operate 24x7.

We encourage you to use our alternate channels such as Online Banking, Mobile Banking App or Automated Phone Banking.

Stay safe and we are here to help you.

Click here for more details and guidance.

HSBC Premier and HSBC Advance customers have free access to over 4000 other bank ATMs island-wide, which are connected to the Common ATM Switch (CAS). Service charges will be applicable for all other HSBC customers as per the prevailing tariff.

Alternatively, you could use any of our branches located in close proximity to perform your banking activities.

We regret the inconvenience and assure you of our best service at all times.

Dear Valued Client,

We wish to bring to your kind attention that we have discontinued offering Credit card Balance Conversion facility (FLEXI) with effect from 15 March 2020.

As such, kindly note that the bank will not be accepting any conversion requests for processing at present.

We regret any inconvenience to you and look forward in implementing new product offerings to our valued customers in near future.

HSBC Premier Centre at 41 Maitland Crescent Colombo 7 will cease operations on 29 May 2020. All Premier accounts maintained at the branch will be transferred to our flagship Premier Centre at No: 31 Sir Ernest De Silva Mawatha (Flower Road), Colombo 07 and managed by the same Relationship Manager. Please contact your Relationship Manager for more information.

Considering the prevailing situation, HSBC has taken steps to extend the validity of your HSBC Rewards Points expired in the month of March w.e.f 28 April 2020. The extended Points balance will be valid for another two(2) years from renewal date and expire as per customer's natural expiry cycle.

Changes to Rewards Points to air miles conversion ratio: HSBC Credit Card Rewards programme air miles conversion ratio will be changed to 5:1 for HSBC VISA Signature & Advance Platinum Credit Cards. i.e: 5 points will be equal to 1 air mile . HSBC Premier Credit Card Rewards programme air miles conversion ratio will be changed from 1:1 to 2:1. i.e: 2 points will be equal to 1 air mile. These changes will be effective from 1 March 2020. Air miles conversion under the Gold & Platinum Credit Card Rewards Programme will be discontinued from 29 February 2020.

Convert your HSBC Platinum Credit Card to Cashback and discontinuation of HSBC Rewards program for HSBC Platinum Credit cards: We are pleased to inform that HSBC Cashback benefits will be applicable for all HSBC Platinum Credit Cards with effect from 1st March 2020 upon registration with us. If you wish to register for HSBC Platinum Cashback, please send us an SMS typing <YES CB> to 4774.
With enhanced focus on Cashback, the HSBC Rewards program will be discontinued for HSBC Platinum Credit Cards with effect from 29th February 2020.
For more information, please refer the link (FAQ's).

At HSBC, we strive to provide the best in class service to all our customers. As a valued customer, we invite you to participate in our Customer Experience Survey and let us know your thoughts on your experience in banking with us.

To better understand your needs, we have engaged the services of an independent research agency, The Nielsen Company Lanka (Pvt) Ltd., to conduct a short telephone interview among customers who will be randomly selected by the agency.

Your feedback is invaluable to us and we would greatly appreciate your participation in the research.

If you don't want to be contacted for the above survey, please get in touch with us:

• Click here to opt out of the survey
  
• SMS Type <CES> and SMS to 4774
• E-MAIL insights.cbh@hsbc.com.lk
  
• POST Customer Insights Manager, Marketing Department, P. O. Box 73, Colombo
• Visit your nearest branch

Should you have any concerns on the quality of service or wish to give feedback, please feel free to contact us via Contact Us

Selected customers will be contacted via telephone from January 2021 to January 2022, 9:00am and 6:00pm from Monday to Saturday. The interview will last for about 10 minutes.

During the survey, the agency will ask for your opinion on the service you receive at HSBC. The call may be recorded for training and quality assurance purposes.

You can be assured that we have not shared your personal financial information such as account details, account balances etc. with the research agency. You are also not required to share such information during the course of the interview.