Important notices

COVID 19 Updates

Dear Valued Client,

We consider the wellbeing of our customers and our employees as our priority and due to the prevailing situation in the country, we will be implementing the following branch and Call Centre services on a limited basis so that we can serve you during this time.

 

Branch Operations

All branches will resume operations in spite of curfew which will be in force from 11 May onwards. HSBC will operate all branches from 9:00am to 3:00pm.

Please note that Pelawatta and Bambalapitiya branches will not be open for Saturday banking until further notice.

 

In the event you need to deposit money in to an HSBC account or credit card, you can do so by transferring funds via CEFTS ( Common Electronic Fund Transfer Service ), an instant interbank transfer service - for more details click here to learn how CEFTS can help you and which banks have enabled this service so you can do so from any other bank.

 

Call Centre Service

Our Contact centre operating hours have changed. All lines are open from 8:00am to 8:00pm, except for lost and stolen cards, which is open 24/7. We’re receiving far more calls than usual, so our wait times are longer. Please only call us if it’s urgent, so we can help those most in need.

 

We encourage you to use our Mobile Banking App, Online Banking and Automated Phone Banking services at your convenience for transactions.

Do stay safe and we are here to help you #InThisTogether

EasyPay deposits and cut-off times

Please refer to below table for cut-off times
Branch
Clearing Days and Time
Account Deposits  - Crediting Time
Credit Card Deposits – Crediting Time

Union Place

Bambalapitiya

Wellawatte

Pelawatte

Nugegoda

Cinnamon Gardens

Daily at 8:00am
Same day after 6:00 pm
Next bank working day after 7:30 am

Colombo(Fort)

Wattala

Daily at 9:00am
Same day after 6:00 pm
Next bank working day after 7:30 am
Galle
Daily at 3:00pm
(Unless curfew is reinforced)
Same day after 6:00 pm
Next bank working day after 7:30 am

Kandy

Jaffna

Moratuwa

Negombo

Monday, Wednesday & Friday at 3:00pm

Same day after 6:00 pm
Next bank working day after 7:30 am
Please refer to below table for cut-off times
Branch

Union Place

Bambalapitiya

Wellawatte

Pelawatte

Nugegoda

Cinnamon Gardens

Clearing Days and Time
Daily at 8:00am
Account Deposits  - Crediting Time
Same day after 6:00 pm
Credit Card Deposits – Crediting Time
Next bank working day after 7:30 am
Branch

Colombo(Fort)

Wattala

Clearing Days and Time
Daily at 9:00am
Account Deposits  - Crediting Time
Same day after 6:00 pm
Credit Card Deposits – Crediting Time
Next bank working day after 7:30 am
Branch
Galle
Clearing Days and Time
Daily at 3:00pm
(Unless curfew is reinforced)
Account Deposits  - Crediting Time
Same day after 6:00 pm
Credit Card Deposits – Crediting Time
Next bank working day after 7:30 am
Branch

Kandy

Jaffna

Moratuwa

Negombo

Clearing Days and Time
Monday, Wednesday & Friday at 3:00pm

Account Deposits  - Crediting Time
Same day after 6:00 pm
Credit Card Deposits – Crediting Time
Next bank working day after 7:30 am

Other notices

Interest rate revision - Foreign currency (FCY) deposits

Dear Valued Client,

We wish to inform you that foreign currency deposit interest rates (both savings and term deposits) have been revised downwards due to the interest rate revisions adopted by global central banks in their efforts to revive the respective economies due to COVID-19 pandemic. The revised rates can be accessed using the link https://www.hsbc.lk/tariffs/.

Further we wish to inform that Advance and Premier proposition preferential interest spreads of 0.25% and 0.5% will be discontinued for FCY term deposits going forward as a result of the global policy rate cuts.

Thank You.

HSBC Secure Pay Services Upgrade

Dear Valued Client,

We wish to bring to your kind attention that due to a planned system maintenance HSBC Secure Pay service (Verified by Visa/ Master Card Secure Code service) will undergo a system change on the password reset function and new enrolments via HSBC Online Banking.

With effect from 10th June 2020, for any Secure Pay password concerns please contact your customer service hotline,

Dedicated hotline for HSBC Premier
+94 11 44 72 272.

Dedicated hotline for HSBC Advance
+94 11 44 72 243.

Dedicated hotline for HSBC Rewards Credit Card
+94 11 44 72 275.

Dedicated hotline for HSBC Platinum
+94 11 44 72 242.

We regret any inconvenience this may cause and look forward in implementing a new secure option in near future.

System Downtime Notice

Dear Valued Client,
We wish to bring to your kind attention that due to a planned system maintenance the following services will be unavailable during the below mentioned period.
Date and Time Services Impacted


From 10:30 PM on 23rd May 2020 to 07:30 AM on 24th May 2020

  • Online Banking
  • Inward and Outward CEFTS

 


From 10:30 PM on 23rd May to 02:30 AM on 24th May 2020

  • HSBC Credit / Debit Cards used in other bank ATM’s
  • Other bank Credit / Debit Cards used in HSBC ATM’s
Dear Valued Client,
We wish to bring to your kind attention that due to a planned system maintenance the following services will be unavailable during the below mentioned period.
Date and Time


From 10:30 PM on 23rd May 2020 to 07:30 AM on 24th May 2020

Services Impacted
  • Online Banking
  • Inward and Outward CEFTS
Date and Time

 


From 10:30 PM on 23rd May to 02:30 AM on 24th May 2020

Services Impacted
  • HSBC Credit / Debit Cards used in other bank ATM’s
  • Other bank Credit / Debit Cards used in HSBC ATM’s

We sincerely regret any inconvenience this may cause you and appreciate your patience during this time.

Discontinuation of Credit Card balance conversion facility (FLEXI)

Dear Valued Client,

We wish to bring to your kind attention that we have discontinued offering Credit card Balance Conversion facility (FLEXI).

As such, kindly note that the bank will not be accepting any conversion requests for processing at present.

We regret any inconvenience to you and look forward in implementing new product offerings to our valued customers in near future.

Closure of HSBC Premier Centre at Maitland Crescent, Colombo 7

HSBC Premier Centre at 41 Maitland Crescent Colombo 7 will cease operations on 29 May 2020. All Premier accounts maintained at the branch will be transferred to our flagship Premier Centre at No: 31 Sir Ernest De Silva Mawatha (Flower Road), Colombo 07 and managed by the same Relationship Manager. Please contact your Relationship Manager for more information.

HSBC Rewards Points extension

Considering the prevailing situation, HSBC has taken steps to extend the validity of your HSBC Rewards Points expired in the month of March w.e.f 28 April 2020. The extended Points balance will be valid for another two(2) years from renewal date and expire as per customer’s natural expiry cycle.

With Holding Tax (WHT): In-line with the With Holding Tax (WHT) circular published by Inland Revenue Department (IRD) on 19 Feb 2020, any resident person in Sri Lanka is exempted from WHT and Non Resident Persons will be subject to 5% WHT. However, for Non Resident Citizens, if aggregate interest from a bank exceeds LKR 3 million per annum excess amount over 3 million will be subjected to WHT at the rate of 5%.

The circular also exempts WHT on any Foreign currency accounts held by “any person”. The circular provides DTA benefits for Nonresident non-citizens of Sri Lanka and the same can be availed by submitting a “Tax Residency Certificate” issued by the revenue authority of the relevant country. If the tax residency certificate is not submitted WHT will be charged at the rate of 5% on total interest income earned by the customer. Please note that this circular is applicable from 01 January 2020 and WHT liability will be assessed post month end and any excess charged will be refunded prior to the 15th of the following month, and any tax dues will also be recovered as applicable.

Further, based on the Fiscal Budget 2019, Interest Bearing Foreign Currency accounts and Children’s Savings accounts were proposed to be exempted with effect from 01 April 2019. In anticipation of the enactment of this law, Bank did not charge WHT on all relevant products. However based on the latest tax revisions announced, it has been advised to charge WHT from Foreign Currency and Children’s Savings accounts for the period 01 April 2019 to 31 December 2019 and as such bank will start collecting WHT on both Foreign currency accounts and Children’s savings accounts for the stipulated period. We sincerely apologize for any inconvenience this may cause and assure you of our best service at all time.

Changes to Rewards Points to air miles conversion ratio: HSBC Credit Card Rewards programme air miles conversion ratio will be changed to 5:1 for HSBC VISA Signature & Advance Platinum Credit Cards. i.e: 5 points will be equal to 1 air mile . HSBC Premier Credit Card Rewards programme air miles conversion ratio will be changed from 1:1 to 2:1. i.e: 2 points will be equal to 1 air mile. These changes will be effective from 1 March 2020. Air miles conversion under the Gold & Platinum Credit Card Rewards Programme will be discontinued from 29 February 2020.

Convert your HSBC Platinum Credit Card to Cashback and discontinuation of HSBC Rewards program for HSBC Platinum Credit cards: We are pleased to inform that HSBC Cashback benefits will be applicable for all HSBC Platinum Credit Cards with effect from 1st March 2020 upon registration with us. If you wish to register for HSBC Platinum Cashback, please send us an SMS typing <YES CB> to 4774.
With enhanced focus on Cashback, the HSBC Rewards program will be discontinued for HSBC Platinum Credit Cards with effect from 29th February 2020.
For more information, please refer the link (FAQ's).

Credit Card Tariff Revision

We wish to inform you of the below Credit Card tariff changes.
Effective Date Tariff Item HSBC Premier HSBC Advance HSBC Signature HSBC Platinum HSBC Gold
31 Dec 2019 Priority Pass N/A N/A N/A N/A N/A
10 Feb 2020 Over limit Fee LKR 1200 LKR 1200 LKR 1200 LKR 1200 LKR 1200
10 Feb 2020 Annual Fee - Primary FOC FOC LKR 5500 LKR 4250 LKR 2750
10 Feb 2020 Free Travel Insurance benefit Available Available Available Not Available Not Available
1 Mar 2020 Air miles conversion ratio 2:1 5:1 5:1 Not Available Not Available
1 Apr 2020 Safe Wallet Benefit N/A N/A N/A N/A N/A
1 Apr 2020 Safe Card Benefit N/A N/A N/A N/A N/A
We wish to inform you of the below Credit Card tariff changes.
Effective Date 31 Dec 2019
Tariff Item Priority Pass
HSBC Premier N/A
HSBC Advance N/A
HSBC Signature N/A
HSBC Platinum N/A
HSBC Gold N/A
Effective Date 10 Feb 2020
Tariff Item Over limit Fee
HSBC Premier LKR 1200
HSBC Advance LKR 1200
HSBC Signature LKR 1200
HSBC Platinum LKR 1200
HSBC Gold LKR 1200
Effective Date 10 Feb 2020
Tariff Item Annual Fee - Primary
HSBC Premier FOC
HSBC Advance FOC
HSBC Signature LKR 5500
HSBC Platinum LKR 4250
HSBC Gold LKR 2750
Effective Date 10 Feb 2020
Tariff Item Free Travel Insurance benefit
HSBC Premier Available
HSBC Advance Available
HSBC Signature Available
HSBC Platinum Not Available
HSBC Gold Not Available
Effective Date 1 Mar 2020
Tariff Item Air miles conversion ratio
HSBC Premier 2:1
HSBC Advance 5:1
HSBC Signature 5:1
HSBC Platinum Not Available
HSBC Gold Not Available
Effective Date 1 Apr 2020
Tariff Item Safe Wallet Benefit
HSBC Premier N/A
HSBC Advance N/A
HSBC Signature N/A
HSBC Platinum N/A
HSBC Gold N/A
Effective Date 1 Apr 2020
Tariff Item Safe Card Benefit
HSBC Premier N/A
HSBC Advance N/A
HSBC Signature N/A
HSBC Platinum N/A
HSBC Gold N/A

Your Opinion Matters

At HSBC, we strive to provide the best in class service to all our customers. As a valued customer, we invite you to participate in our Customer Experience Survey and let us know your thoughts on your experience in banking with us.

To better understand your needs, we have engaged the services of an independent research agency, The Nielsen Company Lanka (Pvt) Ltd., to conduct a short telephone interview among customers who will be randomly selected by the agency.

Your feedback is invaluable to us and we would greatly appreciate your participation in the research.

If you don’t want to be contacted for the above survey, please get in touch with us:

  • SMS Type <CES> and SMS to 4774
  • E-MAIL anushapinnapola@hsbc.com.lk
  • POST Customer Insights Manager, Marketing Department, P. O. Box 73, Colombo
  • Visit your nearest branch

Should you have any concerns on the quality of service or wish to give feedback, please feel free to contact us via Contact Us

Selected customers will be contacted via telephone from January 2019 to January 2020, 9:00am and 6:00pm from Monday to Saturday. The interview will last for about 10 minutes.

During the survey, the agency will ask for your opinion on the service you receive at HSBC. The call may be recorded for training and quality assurance purposes.

You can be assured that we have not shared your personal financial information such as account details, account balances etc. with the research agency. You are also not required to share such information during the course of the interview.