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Notices

Important notices

Transactions effected in foreign currencies

All Credit/Debit transactions effected in foreign currencies will be converted into Sri Lankan Rupees at a rate of exchange adopted by Visa/MasterCard International on the date of settlement plus an additional percentage levied by the bank in lieu of exchange rate volatility and transaction fees charged by Visa/MasterCard. This percentage will be reduced from 7% to 3.5% with effect from 15 September 2021.

 

Dynamic Currency Conversion (DCC)

DCC Processing Fees 

Dynamic Currency Conversion (DCC) processing fees will be revised down from 5% to 3.5% with effect from 15 September 2021

What is Dynamic Currency Conversion (DCC)?

Dynamic Currency Conversion (DCC) is a service offered at selected POS located overseas and used by certain merchants and service providers (who may be located overseas or online). DCC converts a foreign currency transaction into the currency of your credit card account at the point of sale. The currency of your card account is LKR.

What happens if the transaction is converted via DCC?

The merchant will convert the transaction amount into the currency of your card account, using a foreign exchange rate determined by the relevant merchant or DCC service provider. This rate may differ from the foreign exchange rate determined by Visa, MasterCard or other relevant card scheme associations.

Restricted banking hours

Dear Valued Customer,

In order to  serve you better during these uncertain times we will be implementing the following branch operations with limited staff to accommodate only essential services from 7th Sep 2021.

 

Branch Operations

 

Daily

HSBC Premier Center at Flower Road , Union Place and the HSBC Main Office Branches will be open daily from 9AM to 1PM

 

Tuesdays and Thursdays

All branches except Jaffna, Moratuwa, Galle and Negombo branches from 9AM to 1PM

 

We encourage you to use our Mobile banking App, Online Banking and Express banking centers for your convenience and safety. Take care and Stay safe.

In the event you require the services of depositing money in to an HSBC account, credit card or any other bank account, you can do so by transferring funds via CEFTS (Common Electronic Fund Transfer Service), an instant interbank transfer service. For more details, please click here to learn how CEFTS can help you and which banks have enabled this service.

Following cutoff times will be applicable due to restricted banking hours.

Transaction
Instructions to be received by
Telegraphic Transfer Payments
12:00pm
Real Time Gross Settlement (RTGS) 12:00pm
Internal Transfers
12:00pm
SLIPS * (Same day value) 10:30am
SLIPS * (Next day value) 12:00pm

Following cutoff times will be applicable due to restricted banking hours.

Transaction
Telegraphic Transfer Payments
Instructions to be received by
12:00pm
Transaction
Real Time Gross Settlement (RTGS)
Instructions to be received by
12:00pm
Transaction
Internal Transfers
Instructions to be received by
12:00pm
Transaction
SLIPS * (Same day value)
Instructions to be received by
10:30am
Transaction
SLIPS * (Next day value)
Instructions to be received by
12:00pm

Please refer to below table for cut-off times

Branch
Clearing Days and Time
Account Deposits  - Crediting Time Credit Card Deposits – Crediting Time

Union Place

Main Office

Daily at 3:00pm Same day after 6:00 pm Next bank working day after 7:30 am

Bambalapitiya

Wellawatte

Pelawatte

Nugegoda

Kandy

Wattala

Tuesdays & Thursdays 3.00pm Same day after 6:00 pm Next bank working day after 7:30 am

Bambalapitiya

Wellawatte

Pelawatte

Nugegoda

Kandy

Wattala

Wednesdays & Fridays   9.00am Same day after 6:00 pm Next bank working day after 7:30 am

Galle

Moratuwa

Negombo

Jaffna 

Daily at 9:00am Same day after 6:00 pm Next bank working day after 7:30 am

Please refer to below table for cut-off times

Branch

Union Place

Main Office

Clearing Days and Time
Daily at 3:00pm
Account Deposits  - Crediting Time Same day after 6:00 pm
Credit Card Deposits – Crediting Time Next bank working day after 7:30 am
Branch

Bambalapitiya

Wellawatte

Pelawatte

Nugegoda

Kandy

Wattala

Clearing Days and Time
Tuesdays & Thursdays 3.00pm
Account Deposits  - Crediting Time Same day after 6:00 pm
Credit Card Deposits – Crediting Time Next bank working day after 7:30 am
Branch

Bambalapitiya

Wellawatte

Pelawatte

Nugegoda

Kandy

Wattala

Clearing Days and Time
Wednesdays & Fridays   9.00am
Account Deposits  - Crediting Time Same day after 6:00 pm
Credit Card Deposits – Crediting Time Next bank working day after 7:30 am
Branch

Galle

Moratuwa

Negombo

Jaffna 

Clearing Days and Time
Daily at 9:00am
Account Deposits  - Crediting Time Same day after 6:00 pm
Credit Card Deposits – Crediting Time Next bank working day after 7:30 am

Covid-19 Relief measures for Personal Banking Customers

The financial well-being of our valued customers is our priority, especially during these challenging times. We'd like to know if you need any support given your current financial status and how we can support your well-being. Click here for details on the relief measures. Thank you.

Visa Platinum Cashback Credit Card – Revision

HSBC Visa Platinum Cashback Credit Card product has been revised and the changes will be effective from 01 Aug 2021.

here's what's going to change;

  • Guaranteed savings at any Supermarket, Mobile/Telecommunication Service Provider and Fuel Station of 10% monthly as cash back up to a maximum of LKR 1,000 a month.
  • Greater savings on on-line transactions.
  • Further discounts at supermarkets.

 

Please visit www.hsbc.lk/Cashback-Revision for more information.

Please visit www.hsbc.lk/credit-card-tnc-eng.pdf for revised terms. 

For any further clarifications please contact us via webchat.

Operating instructions for the Incentive scheme on Inward Worker remittances

In line with the operating instructions Ref 33/04/012/0011/004 and subsequent circulars issued by the Central bank with an objective of encouraging more worker remittances, The Government of Sri Lanka has launched an incentive scheme which allows you to earn an additional LKR2/- for every dollar (USD) you earn through overseas employment when converting the foreign currency to Sri Lankan Rupees (LKR). This is applicable for all transactions from 28 December 2020.

Transactions which are eligible for the incentive.

  • All local transactions converted to LKR from a Personal Foreign Currency Account (PFCA) with proceeds from overseas employment.
  • All credits received favoring account holders of HSBC Sri Lanka being proceeds of Inward Worker Remittance from overseas employment to LKR accounts.
  • Over the counter foreign exchange currency note transactions being proceeds of Inward Worker Remittances from overseas employment.
  • All worker remittances or funds currently in PFCA accounts received via worker remittances (from overseas employment) at the point of conversion to LKR.

For this purpose a declaration must be submitted to the bank by the relevant individuals declaring their eligibility. Declaration can be accessed via the www.hsbc.lk/declarationform We kindly request you to complete the declaration form and the completed and duly signed form to be emailed to inwardremittanceformreply@hsbc.com.lk.

Other Notices

System Downtime Notice

Dear Customer

Please be informed that due to a planned system maintenance the following services will be unavailable during the below mentioned period.

Date and Time
Services Impacted
 
From 12:00 am to 06:00 am on 26 September 2021
  • Real time fund transfers (inward and outward)

Dear Customer

Please be informed that due to a planned system maintenance the following services will be unavailable during the below mentioned period.

Date and Time
 
From 12:00 am to 06:00 am on 26 September 2021
Services Impacted
  • Real time fund transfers (inward and outward)

We sincerely regret any inconvenience this may cause you.

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