Important notices

Credit Card Rates and Fee Revision

We wish to inform you of the revision of following rates and fees for HSBC Credit Cards. New tariff will be effective from 1 April 2019.

Present and new interest rates
Card type Present tariff New tariff
Visa Gold Credit Card
28.00% p.a. interest rate 31.80% p.a. interest rate

Visa Platinum Credit Card

Platinum Cashback Card

Advance Platinum Credit Card

Visa Signature Credit Card

28.00% p.a. interest rate 30.00% p.a. interest rate
Present and new interest rates
Card type Visa Gold Credit Card
Present tariff 28.00% p.a. interest rate
New tariff 31.80% p.a. interest rate
Card type

Visa Platinum Credit Card

Platinum Cashback Card

Advance Platinum Credit Card

Visa Signature Credit Card

Present tariff 28.00% p.a. interest rate
New tariff 30.00% p.a. interest rate
Present and new fees
Fee type Present fee New fee
Late Payment Fees Rs 990 Rs 1,200
Cash Advance Fees 4% or Rs 350 (whichever is higher) 5% or Rs 550 (whichever is higher)
Present and new fees
Fee type Late Payment Fees
Present fee Rs 990
New fee Rs 1,200
Fee type Cash Advance Fees
Present fee 4% or Rs 350 (whichever is higher)
New fee 5% or Rs 550 (whichever is higher)

Your Opinion Matters

At HSBC, we strive to provide the best in class service to all our customers. As a valued customer, we invite you to participate in our Customer Experience Survey and let us know your thoughts on your experience in banking with us.

To better understand your needs, we have engaged the services of an independent research agency, The Nielsen Company Lanka (Pvt) Ltd., to conduct a short telephone interview among customers who will be randomly selected by the agency.

Your feedback is invaluable to us and we would greatly appreciate your participation in the research.

If you don’t want to be contacted for the above survey, please get in touch with us:

  • Click here to opt out of the survey
  • SMS Type <CES> and SMS to 4774
  • E-MAIL anushapinnapola@hsbc.com.lk
  • POST Customer Insights Manager, Marketing Department, P. O. Box 73, Colombo
  • Visit your nearest branch

Should you have any concerns on the quality of service or simply wish to give feedback, please feel free to contact us via www.hsbc.lk/Listening-to-you

Selected customers will be contacted via telephone from March 2018 to February 2019, 9:00am and 6:00pm from Monday to Saturday. The interview will last for about 10 minutes.

During the survey, the agency will ask for your opinion on the service you receive at HSBC. The call may be recorded for training and quality assurance purposes.

You can be assured that we have not shared your personal financial information such as account details, account balances etc. with the research agency. You are also not required to share such information during the course of the interview.