Top of main content

Notices

Important notices

Important Notice - Limited Banking Services

As per directions issued by Central Bank of Sri Lanka, limited banking services will be available given the current restrictions under COVID-19 Spread Prevention Measures being implemented by the Government through the authority of the Director of Health Services and the Inspector General of Police.

We encourage our customers to use the following channels to perform banking transactions during this period;

  • Cash Withdrawals – Please use ATMs
  • Cash Deposits – You could use Cash Deposit Machines
  • Cheque Deposits – You could use Cheque Deposit Machines
  • Fund Transfers (within own accounts, to other bank accounts and Credit Cards) – Use HSBC Mobile or Online Banking
     

Trade and Remittances and Salary payments will take place as communicated by the bank.

You could also refer the Bank's website on any product related information and use the "WebChat" function for queries where applicable.

These arrangements will apply during the duration of the current Travel / Movement restrictions.

We urge all customers to follow government safety protocols during this challenging period.

Restricted banking hours

Dear Valued Customer,

All HSBC branches will be open for business from 21st June 2021 from 9AM to 1PM with limited staff. We encourage you to use our Mobile banking App, Online Banking and Express banking centers for your convenience and safety. Take care and Stay safe.

In the event you require the services of depositing money in to an HSBC account, credit card or any other bank account, you can do so by transferring funds via CEFTS (Common Electronic Fund Transfer Service), an instant interbank transfer service. For more details, please click here to learn how CEFTS can help you and which banks have enabled this service.

Following cutoff times will be applicable due to restricted banking hours.

Transaction
Instructions to be received by
Telegraphic Transfer Payments
1:00pm
Real Time Gross Settlement (RTGS) 12:30pm
Internal Transfers
1:00pm
SLIPS * (Same day value) 12:00pm
SLIPS * (Next day value) 1:00pm

Following cutoff times will be applicable due to restricted banking hours.

Transaction
Telegraphic Transfer Payments
Instructions to be received by
1:00pm
Transaction
Real Time Gross Settlement (RTGS)
Instructions to be received by
12:30pm
Transaction
Internal Transfers
Instructions to be received by
1:00pm
Transaction
SLIPS * (Same day value)
Instructions to be received by
12:00pm
Transaction
SLIPS * (Next day value)
Instructions to be received by
1:00pm

Please refer to below table for EasyPay deposits and cut-off times

Branch
Clearing Days and Time
Account Deposits - Crediting Time
Credit Card Deposits – Crediting Time

Main Office

Union Place

Pelawatte

Wattala

Galle,

Jaffna,

Moratuwa

Negombo

Bambalapitiya

Wellawatte

Nugegoda

Kandy

Daily at 3:00 pm
Same day after 6:00 pm
Next bank working day after 7:30 am

Please refer to below table for EasyPay deposits and cut-off times

Branch

Main Office

Union Place

Pelawatte

Wattala

Galle,

Jaffna,

Moratuwa

Negombo

Bambalapitiya

Wellawatte

Nugegoda

Kandy

Clearing Days and Time
Daily at 3:00 pm
Account Deposits - Crediting Time
Same day after 6:00 pm
Credit Card Deposits – Crediting Time
Next bank working day after 7:30 am

Call Centre Service

Operating hours of our Contact Centre have been revised. All contact lines are open from 7:00am to 9:00pm, except for assistance for lost or stolen cards which will operate 24x7.

We encourage you to use our alternate channels such as Online Banking, Mobile Banking App or Automated Phone Banking.

Stay safe and we are here to help you.

Covid-19 Relief measures for Personal Banking customers

The financial well-being of our valued customers is our priority, especially during these challenging times. We'd like to know if you need any support given your current financial status and how we can support your well-being. Please visit www.hsbc.lk/loansrelief for details on the relief measures. Thank you.

Operating instructions for the Incentive scheme on Inward Worker remittances

In line with the operating instructions Ref 33/04/012/0011/004 and subsequent circulars issued by the Central bank with an objective of encouraging more worker remittances, The Government of Sri Lanka has launched an incentive scheme which allows you to earn an additional LKR2/- for every dollar (USD) you earn through overseas employment when converting the foreign currency to Sri Lankan Rupees (LKR). This is applicable for all transactions from 28 December 2020.

Transactions which are eligible for the incentive.

  • All local transactions converted to LKR from a Personal Foreign Currency Account (PFCA) with proceeds from overseas employment.
  • All credits received favoring account holders of HSBC Sri Lanka being proceeds of Inward Worker Remittance from overseas employment to LKR accounts.
  • Over the counter foreign exchange currency note transactions being proceeds of Inward Worker Remittances from overseas employment.
  • All worker remittances or funds currently in PFCA accounts received via worker remittances (from overseas employment) at the point of conversion to LKR.

For this purpose a declaration must be submitted to the bank by the relevant individuals declaring their eligibility. Declaration can be accessed via the www.hsbc.lk/declarationform We kindly request you to complete the declaration form and the completed and duly signed form to be emailed to inwardremittanceformreply@hsbc.com.lk.

Discontinuation of Travel Insurance

We wish to bring to your kind attention that the free travel insurance cover offered to HSBC Rewards Credit Cards and HSBC Advance Platinum Credit Cards is discontinued from 1 Jan 2021 until further notice.

We regret any inconvenience this may have caused to you and look forward to implement new product offerings to our valued customers in near future.

Other notices

Important Notice on DNBC Rationalization

We are pleased to inform you that we have enabled faster and convenient payment options through CEFTS (Common Electronic Fund Transfer Switch) to transfer money into HSBC accounts or credit cards and third party payment network, FriMi/Upay e-wallets to make credit card payments. This will result in the discontinuation of the below DNBC’s with effect from 15 March 2021.

Location
Address
HSBC Branch Proximity / Alternate ATM
Maharagama
290, High Level Road, Nawinna

Nugegoda Branch: 4.0 KM

Or any other Bank ATM under CAS Network

Nawam  Mawatha
46/38, Forbes and Walker Building, Nawam Mawatha, Colombo 2

Union place Branch: 0.5 KM

One Galle Face: 1.2 KM 

Or any other Bank ATM under CAS Network

World Trade Centre
Level 3 Unit No 03, West Tower, World Trade Centre, Echelon Square, Colombo 01

Colombo Fort Branch: 0.4KM

One Galle Face: 0.7 KM

Or any other Bank ATM under CAS Network

We are pleased to inform you that we have enabled faster and convenient payment options through CEFTS (Common Electronic Fund Transfer Switch) to transfer money into HSBC accounts or credit cards and third party payment network, FriMi/Upay e-wallets to make credit card payments. This will result in the discontinuation of the below DNBC’s with effect from 15 March 2021.

Location
Maharagama
Address
290, High Level Road, Nawinna
HSBC Branch Proximity / Alternate ATM

Nugegoda Branch: 4.0 KM

Or any other Bank ATM under CAS Network

Location
Nawam  Mawatha
Address
46/38, Forbes and Walker Building, Nawam Mawatha, Colombo 2
HSBC Branch Proximity / Alternate ATM

Union place Branch: 0.5 KM

One Galle Face: 1.2 KM 

Or any other Bank ATM under CAS Network

Location
World Trade Centre
Address
Level 3 Unit No 03, West Tower, World Trade Centre, Echelon Square, Colombo 01
HSBC Branch Proximity / Alternate ATM

Colombo Fort Branch: 0.4KM

One Galle Face: 0.7 KM

Or any other Bank ATM under CAS Network

HSBC Premier and HSBC Advance customers have free access to over 4000 other bank ATMs island-wide, which are connected to the Common ATM Switch (CAS). Service charges will be applicable for all other HSBC customers as per the prevailing tariff.

Alternatively, you could use any of our branches located in close proximity to perform your banking activities.

We regret the inconvenience and assure you of our best service at all times.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.