Closure of HSBC Wellawatta branch
HSBC Wellawatta Branch was closed along with the Day & Night Banking Centre (DNBC) with effect from 31 July 2024. All HSBC Premier customers will continue to be managed by their same Relationship Manager located at our Bambalapitiya branch, No 123 Bauddhaloka Mawatha, Colombo 04. All other customers are encouraged to continue to use our digital channels and visit any of our non-Premier branches. For more information, please contact the Branch Manager or your Premier Relationship Manager.
We apologise for any inconvenience caused.
Closure of HSBC Galle branch
The HSBC Galle branch and the Day and Night Banking Centre (DNBC) was closed from 31 October 2024. We encourage customers to bank via our award-winning digital channels, or visit our non-Premier branches if needed.
If you have any questions, please contact the Branch Manager or your Relationship Manager. You can also call us on +94 1144 7 2200. We apologise for any inconvenience caused.
Pelawatte Branch Conversion to a Premier Centre
HSBC Pelawatte Branch was converted to a dedicated Premier Centre with effect from 15 July 2024. We encourage our valued general banking & HSBC Advance customers to visit our non-premier branches mentioned below, use our Express Banking service centers, our award winning Mobile Banking platform or digital channels. We apologise for any inconvenience caused.
Nugegoda branch - 171, Nawala Road, Nugegoda
Union Place branch - 163 Union Place Colombo 02
Online banking with a new look
We are enhancing our Online Banking platform to give you a better user experience. The first set of updates, which included a new home page and secure messaging, went live on 17 August 2023. All customers will be moved to the new service in batches and we will notify you via email and SMS when it’s your time to experience the new design.
Important notice on proactive e-statement conversion
To provide a faster, safer and more convenient service, the Bank will be proactively converting all customers on paper statements to e-statements from the month of June 2024. Receiving your statement via email is convenient, timely and uses no paper; this will improve your experience and avoid any negative impact due to statements not being received on time.
- Customers who are on paper statements will be informed via SMS with notice of registration to e-statements
- E-statements will be sent to the email address registered with the Bank
- Each e-statement will be a password-protected PDF file to ensure data privacy
- Customers have the option to convert back to paper statements by applying to make the change on personal internet banking, by sending a secure message or by visiting the nearest HSBC branch
- Customers who do not raise any concerns will continue to receive e-statements after the e-statement conversion
- In line with the prevailing tariff of charges of the Bank, all customers who opt for paper statements will be subject to below charges with effect from 1 September 2024
HSBC Premier | HSBC Advance | HSBC Standard | |
---|---|---|---|
E- Statements | Free | Free | Free |
Hard copies - (charge per statement)* | Free | Rs. 200 | Rs. 200 |
E- Statements | |
HSBC Premier | Free |
HSBC Advance | Free |
HSBC Standard | Free |
Hard copies - (charge per statement)* | |
HSBC Premier | Free |
HSBC Advance | Rs. 200 |
HSBC Standard | Rs. 200 |
Thank you for banking with HSBC.
HSBC Advance
Dear Customer
With effect from 1st March 2024 Advance entry criteria has changed.
The new criteria to onboard HSBC Advance as follows;
- For new to Bank customers:
Employed at a company where HSBC provides Employee Banking Solutions (EBS) and remit a monthly salary of LKR 100,000/- or pre-determined salary amount agreed with the Bank at the time of account opening.
2. For Existing Bank customers:
Maintain a monthly Total Relationship Balance (TRB) in excess of LKR 1,000,000/- or equivalent in any approved foreign currency in the form of deposits in (foreign currency/local currency) a Time deposit accounts (This excludes credit card limits, loan limits/outstanding overdrafts).
Important update to the HSBC Mobile Banking app
Dear customer, important updates were made to the HSBC Mobile Banking App to safeguard the App and everyone who uses it from malware attacks.
As a result of the malware attack preventive controls, please note that below features will be restricted for Android users.
- Screenshots
- Screen recording
- Screen sharing and
- Screen mirroring
For Android users, along with this app update, a “Save” button will be added on the transaction confirmation page which will save an image of the transaction confirmation page on to your device’s photo gallery. Please note that the save button option is available when making 3rd party transfers (within HSBC or to other banks) and not available when making transfers within your own accounts and bill payments.
For iOS users, screenshot taking capability will not be blocked, but following will be restricted.
- Screen recording
- Screen sharing and
- Screen mirroring
Access to the HSBC App will be denied to Android and iOS users if it detects the device with mobile App(s) that have accessibility permissions enabled. HSBC Mobile App can be used once you reset the keyboard to default and turn off screen reader from your phone settings.
Introducing WhatsApp for HSBC
We’ve listened to your feedback that you want to know more about HSBC’s exclusive privileges. So we’ll be introducing a WhatsApp channel to keep you updated on the line-up of unique promotions we have in store for you. This will appear as HSBC Message Hub in your WhatsApp application window and will remain a one-way channel. However, you can continue to use any of our digital banking platforms for any other banking queries. For more details, visit www.hsbc.lk/whatsappfaq
HSBC Premier statement regeneration fee
Fee Type | LKR |
---|---|
Copies of preceding month's statement |
FOC |
Copies of statements relating to previous 12 months
|
LKR 150 per statement |
Fee Type |
Copies of preceding month's statement |
---|---|
LKR |
FOC |
Fee Type |
Copies of statements relating to previous 12 months
|
LKR |
LKR 150 per statement |
Revision of General Banking and Advance account service charges
Fee type | Present tariff | New tariff |
---|---|---|
Service charge - General Banking | Rs.750 | Rs.1,500 |
Service charge - Advance | Rs.1,500 | Rs.2,000 |
Fee type | Service charge - General Banking |
---|---|
Present tariff | Rs.750 |
New tariff | Rs.1,500 |
Fee type | Service charge - Advance |
Present tariff | Rs.1,500 |
New tariff | Rs.2,000 |
Should you require any further clarification on this revision, the required criteria or minimum balance to be maintained in your General Banking account or Advance account portfolio, please reach out to your respective branch or HSBC Contact Center on below numbers and we will be pleased to be of assistance.
Advance Hotline: +94 11 447 2243
General Hotline: +94 11 447 2200
Discontinuation of Inward Transfers to PFCA via Online Banking
Dear Customer,
Please note that inward transfers to Personal Foreign Currency Accounts (PFCA) via HSBC Personal Internet Banking will not be supported until further notice. However, Global Transfer facility will continue for eligible customers without real time crediting on an ongoing basis. We regret any inconvenience caused.
Revision in Terms and Conditions relating to Payments
Dear Customer,
We have revised our Terms and Conditions on payments. Please refer https://www.hsbc.lk/terms-and-conditions/ to access same.
Public Awareness Notice on Scams
Beware of scams! More and more cybercrime attacks (phishing, vishing, smishing) along with scam SMS messages, calls and links are being circulated by scammers. Be vigilant and protect yourself from scams! To learn more about scams and fraud along with tips to protect your money, visit our Cyber Security page.
The Financial intelligence unit of the Central bank of Sri Lanka has requested the public to be careful of becoming a victim of various scams by exposing their OTP(one time passwords). In the event you have become a victim of such scams or have information regarding a scam, please inform the financial intelligence unit via 0112 47725/0112 477509 from 8 am to 4:15 pm on working days. Also forward the account number to which the money was deposited/said to be deposited, name of the account holder, relevant bank, mobile phone number from where the information was received and screenshots of the relevant message to the financial intelligence unit number - 0765 200290.
Notice to customers of Financial Institutions
Customer Due Diligence (CDD), commonly known as Know Your Customer (KYC), is a process where customers provide information about themselves and their transactions to the banks or any other financial institution. The laws and regulations of Sri Lanka to combat money laundering and financing of terrorism, require financial institutions to conduct CDD before entering into business relationships with their customers as well as review and update the information periodically to prevent misuse of the financial system by criminals/ terrorist financiers. The minimum information required to be provided by the customers are attached in the below link and support from all customers are solicited.
Click following to learn more in:
Gazette notification applicable to Persons providing Export services Overseas & Sri Lanka
Please note that following the Gazette No. 2292/50 dated 12.08.2022, the mandatory requirement to receive service exports to Sri Lanka within 180 days remains unchanged. The above implies that the mandatory residual conversion requirement for Exporters of Services has been discontinued from 12 August 2022. Kindly note that all the service exporters are required to provide the necessary supporting documentation (i.e. Tax Identification Numbers (TIN), Invoice, etc.) for the remittances into their respective accounts, upon receiving the monthly SMS sent by the bank.
System Downtime Notice
Dear customer
Due to planned system maintenance, the following services will be unavailable as follows:
Date and time | Services impacted |
---|---|
From 11.30pm on 9 November 2024 (Saturday) To 6.00am on 10 November 2024 (Sunday) |
• HSBC Phone Banking (IVR) • Real time fund transfers (CEFTS) - inward and outward |
We sincerely regret any inconvenience this may cause you.