Important notices

  • IMPORTANT : In-line with HSBC credit card general terms and conditions clause 9.6 (d) applicable for Rewards Programme, we wish to inform that with effect from 01 June 2019, HSBC Rewards Programme will be discontinued for all HSBC Visa Gold credit cards. Rewards points earned until 31 May 2019, can be redeemed until their expiry, which is two (2) years from the transaction date. Find out more
  • IMPORTANT: Rewards programme miles conversion ratio will be changing from 1:1 to 3:1 with effect from 1 May 2019. i.e.: 3 points will be equal to 1 mile. Find out more

System Downtime Notice - Discontinuation of ATM Locations

Dear Valued Client,

We wish to bring to your attention that due to a planned system maintenance the following services will be unavailable during the below mentioned period.

System Maintenance and Down Time Notice
Date and Time Services Impacted

From 10:30 PM on 3rd August to 02:30 AM on 4th August 2019
  • Automated Teller Machines (ATMs).
  • Credit and Debit Card Transactions on Point of Sale (POS) machines.
  • HSBC Online Banking Registration using HSBC Credit or Debit Card option.

From 12:00 AM to 6:00 AM on 4th August 2019
  • Inward and Outward CEFTS Transfers
System Maintenance and Down Time Notice
Date and Time
From 10:30 PM on 3rd August to 02:30 AM on 4th August 2019
Services Impacted
  • Automated Teller Machines (ATMs).
  • Credit and Debit Card Transactions on Point of Sale (POS) machines.
  • HSBC Online Banking Registration using HSBC Credit or Debit Card option.
Date and Time
From 12:00 AM to 6:00 AM on 4th August 2019
Services Impacted
  • Inward and Outward CEFTS Transfers

We sincerely regret any inconvenience this may cause you and appreciate your patience during this time.

Discontinuation of ATM Locations
Location
 Address
 Alternate ATM locations
Mount Lavinia
 105B Galle Road Mount Lavinia

Moratuwa Branch

Wellawatte Branch

Or any other Bank ATM under CAS(LankaPay) Network
Rajagiriya
 249 Dudley Senanayake Mawatha, Rajagiriya

Pelawatte Branch

Or any other Bank ATM under CAS(LankaPay) Network
Liberty Plaza
 CR 10, Ground Floor, Liberty Plaza Shopping Complex, Colombo 3

Union Place Branch 

Or any other Bank ATM under CAS(LankaPay) Network
Kohuwala
 135, Dutugemunu Street, Kohuwela

Nugegoda Branch 

Or any other Bank ATM under CAS(LankaPay) Network
Discontinuation of ATM Locations
Location
 Mount Lavinia
Address
 105B Galle Road Mount Lavinia
Alternate ATM locations

Moratuwa Branch

Wellawatte Branch

Or any other Bank ATM under CAS(LankaPay) Network
Location
 Rajagiriya
Address
 249 Dudley Senanayake Mawatha, Rajagiriya
Alternate ATM locations

Pelawatte Branch

Or any other Bank ATM under CAS(LankaPay) Network
Location
 Liberty Plaza
Address
 CR 10, Ground Floor, Liberty Plaza Shopping Complex, Colombo 3
Alternate ATM locations

Union Place Branch 

Or any other Bank ATM under CAS(LankaPay) Network
Location
 Kohuwala
Address
 135, Dutugemunu Street, Kohuwela
Alternate ATM locations

Nugegoda Branch 

Or any other Bank ATM under CAS(LankaPay) Network

Alternatively, you may visit any of our branches and other off-site ATMs or DNBCs (Day/Night Banking Centers) for your daily transaction needs.

Further, you will also be able to use other bank ATMs which are under the LankaPay network for any urgent/convenient transaction needs.

(*Subject to LankaPay service charges.)

We apologise for the inconvenience and assure you of our best service.

Your Opinion Matters

At HSBC, we strive to provide the best in class service to all our customers. As a valued customer, we invite you to participate in our Customer Experience Survey and let us know your thoughts on your experience in banking with us.

To better understand your needs, we have engaged the services of an independent research agency, The Nielsen Company Lanka (Pvt) Ltd., to conduct a short telephone interview among customers who will be randomly selected by the agency.

Your feedback is invaluable to us and we would greatly appreciate your participation in the research.

If you don’t want to be contacted for the above survey, please get in touch with us:

  • Click here to opt out of the survey
  • SMS Type <CES> and SMS to 4774
  • E-MAIL anushapinnapola@hsbc.com.lk
  • POST Customer Insights Manager, Marketing Department, P. O. Box 73, Colombo
  • Visit your nearest branch

Should you have any concerns on the quality of service or wish to give feedback, please feel free to contact us via www.hsbc.lk/Listening-to-you

Selected customers will be contacted via telephone from January 2019 to July 2019, 9:00am and 6:00pm from Monday to Saturday. The interview will last for about 10 minutes.

During the survey, the agency will ask for your opinion on the service you receive at HSBC. The call may be recorded for training and quality assurance purposes.

You can be assured that we have not shared your personal financial information such as account details, account balances etc. with the research agency. You are also not required to share such information during the course of the interview.

A message from Financial Intelligence Unit - Sri Lanka

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