Notices

As per directions issued by Central Bank of Sri Lanka, limited banking services will be available given the current restrictions under COVID-19 Spread Prevention Measures being implemented by the Government through the authority of the Director of Health Services and the Inspector General of Police.

We encourage our customers to use the following channels to perform banking transactions during this period;

• Cash Withdrawals – Please use ATMs
• Cash Deposits – You could use Cash Deposit Machines
• Cheque Deposits – You could use Cheque Deposit Machines
• Fund Transfers (within own accounts, to other bank accounts and Credit Cards) – Use HSBC Mobile or Online Banking
   

Trade and Remittances and Salary payments will take place as communicated by the bank.

You could also refer the Bank's website on any product related information and use the "WebChat" function for queries where applicable.

These arrangements will apply during the duration of the current Travel / Movement restrictions.

We urge all customers to follow government safety protocols during this challenging period.

Dear Valued Customer,

All HSBC branches will be open for business from 21st June 2021 from 9AM to 1PM with limited staff. We encourage you to use our Mobile banking App, Online Banking and Express banking centers for your convenience and safety. Take care and Stay safe.

In the event you require the services of depositing money in to an HSBC account, credit card or any other bank account, you can do so by transferring funds via CEFTS (Common Electronic Fund Transfer Service), an instant interbank transfer service. For more details, please click here to learn how CEFTS can help you and which banks have enabled this service.

Call Centre Service

Operating hours of our Contact Centre have been revised. All contact lines are open from 7:00am to 9:00pm, except for assistance for lost or stolen cards which will operate 24x7.

We encourage you to use our alternate channels such as Online Banking, Mobile Banking App or Automated Phone Banking.

Stay safe and we are here to help you.

The financial well-being of our valued customers is our priority, especially during these challenging times. We'd like to know if you need any support given your current financial status and how we can support your well-being. Please visit www.hsbc.lk/loansrelief for details on the relief measures. Thank you.

In line with the operating instructions Ref 33/04/012/0011/004 and subsequent circulars issued by the Central bank with an objective of encouraging more worker remittances, The Government of Sri Lanka has launched an incentive scheme which allows you to earn an additional LKR2/- for every dollar (USD) you earn through overseas employment when converting the foreign currency to Sri Lankan Rupees (LKR). This is applicable for all transactions from 28 December 2020.

Transactions which are eligible for the incentive.

• All local transactions converted to LKR from a Personal Foreign Currency Account (PFCA) with proceeds from overseas employment.
• All credits received favoring account holders of HSBC Sri Lanka being proceeds of Inward Worker Remittance from overseas employment to LKR accounts.
• Over the counter foreign exchange currency note transactions being proceeds of Inward Worker Remittances from overseas employment.
• All worker remittances or funds currently in PFCA accounts received via worker remittances (from overseas employment) at the point of conversion to LKR.

For this purpose a declaration must be submitted to the bank by the relevant individuals declaring their eligibility. Declaration can be accessed via the www.hsbc.lk/declarationform We kindly request you to complete the declaration form and the completed and duly signed form to be emailed to inwardremittanceformreply@hsbc.com.lk.

We wish to bring to your kind attention that the free travel insurance cover offered to HSBC Rewards Credit Cards and HSBC Advance Platinum Credit Cards is discontinued from 1 Jan 2021 until further notice.

We regret any inconvenience this may have caused to you and look forward to implement new product offerings to our valued customers in near future.

HSBC Premier and HSBC Advance customers have free access to over 4000 other bank ATMs island-wide, which are connected to the Common ATM Switch (CAS). Service charges will be applicable for all other HSBC customers as per the prevailing tariff.

Alternatively, you could use any of our branches located in close proximity to perform your banking activities.

We regret the inconvenience and assure you of our best service at all times.