Important notices
- IMPORTANT : In-line with HSBC credit card general terms and conditions clause 9.6 (d) applicable for Rewards Programme, we wish to inform that with effect from 01 June 2019, HSBC Rewards Programme will be discontinued for all HSBC Visa Gold credit cards. Rewards points earned until 31 May 2019, can be redeemed until their expiry, which is two (2) years from the transaction date. Find out more
- IMPORTANT: Rewards programme miles conversion ratio will be changing from 1:1 to 3:1 with effect from 1 May 2019. i.e.: 3 points will be equal to 1 mile. Find out more
System Downtime Notice - Discontinuation of ATM Locations
Dear Valued Client,
We wish to bring to your attention that due to a planned system maintenance the following services will be unavailable during the below mentioned period.
| Date and Time | Services Impacted |
|---|---|
From 12:00 AM to 02:00 AM on 12th October 2019 |
|
| Date and Time |
From 12:00 AM to 02:00 AM on 12th October 2019 |
|---|---|
| Services Impacted |
|
We sincerely regret any inconvenience this may cause you and appreciate your patience during this time.
| Location |
Address |
Alternate ATM locations |
|---|---|---|
| Mount Lavinia |
105B Galle Road Mount Lavinia |
Moratuwa Branch Wellawatte Branch Or any other Bank ATM under CAS(LankaPay) Network |
| Rajagiriya |
249 Dudley Senanayake Mawatha, Rajagiriya |
Pelawatte Branch Or any other Bank ATM under CAS(LankaPay) Network |
| Liberty Plaza |
CR 10, Ground Floor, Liberty Plaza Shopping Complex, Colombo 3 |
Union Place Branch Or any other Bank ATM under CAS(LankaPay) Network |
| Kohuwala |
135, Dutugemunu Street, Kohuwela |
Nugegoda Branch Or any other Bank ATM under CAS(LankaPay) Network |
| Location |
Mount Lavinia |
|---|---|
| Address |
105B Galle Road Mount Lavinia |
| Alternate ATM locations |
Moratuwa Branch Wellawatte Branch Or any other Bank ATM under CAS(LankaPay) Network |
| Location |
Rajagiriya |
| Address |
249 Dudley Senanayake Mawatha, Rajagiriya |
| Alternate ATM locations |
Pelawatte Branch Or any other Bank ATM under CAS(LankaPay) Network |
| Location |
Liberty Plaza |
| Address |
CR 10, Ground Floor, Liberty Plaza Shopping Complex, Colombo 3 |
| Alternate ATM locations |
Union Place Branch Or any other Bank ATM under CAS(LankaPay) Network |
| Location |
Kohuwala |
| Address |
135, Dutugemunu Street, Kohuwela |
| Alternate ATM locations |
Nugegoda Branch Or any other Bank ATM under CAS(LankaPay) Network |
Alternatively, you may visit any of our branches and other off-site ATMs or DNBCs (Day/Night Banking Centers) for your daily transaction needs.
Further, you will also be able to use other bank ATMs which are under the LankaPay network for any urgent/convenient transaction needs.
(*Subject to LankaPay service charges.)
We apologise for the inconvenience and assure you of our best service.
Your Opinion Matters
At HSBC, we strive to provide the best in class service to all our customers. As a valued customer, we invite you to participate in our Customer Experience Survey and let us know your thoughts on your experience in banking with us.
To better understand your needs, we have engaged the services of an independent research agency, The Nielsen Company Lanka (Pvt) Ltd., to conduct a short telephone interview among customers who will be randomly selected by the agency.
Your feedback is invaluable to us and we would greatly appreciate your participation in the research.
If you don’t want to be contacted for the above survey, please get in touch with us:
- Click here to opt out of the survey
- SMS Type <CES> and SMS to 4774
- E-MAIL anushapinnapola@hsbc.com.lk
- POST Customer Insights Manager, Marketing Department, P. O. Box 73, Colombo
- Visit your nearest branch
Should you have any concerns on the quality of service or wish to give feedback, please feel free to contact us via Contact Us
Selected customers will be contacted via telephone from January 2019 to January 2020, 9:00am and 6:00pm from Monday to Saturday. The interview will last for about 10 minutes.
During the survey, the agency will ask for your opinion on the service you receive at HSBC. The call may be recorded for training and quality assurance purposes.
You can be assured that we have not shared your personal financial information such as account details, account balances etc. with the research agency. You are also not required to share such information during the course of the interview.