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Notices

Important notice on proactive e-statement conversion

To provide a faster, safer and more convenient service, the Bank will be proactively converting all customers on paper statements to e-statements from the month of June 2024. Receiving your statement via email is convenient, timely and uses no paper; this will improve your experience and avoid any negative impact due to statements not being received on time.

  • Customers who are on paper statements will be informed via SMS with notice of registration to e-statements
  • E-statements will be sent to the email address registered with the Bank
  • Each e-statement will be a password-protected PDF file to ensure data privacy
  • Customers have the option to convert back to paper statements by applying to make the change on personal internet banking, by sending a secure message or by visiting the nearest HSBC branch
  • Customers who do not raise any concerns will continue to receive e-statements after the e-statement conversion
  • In line with the prevailing tariff of charges of the Bank, all customers who opt for paper statements will be subject to below charges with effect from  1 September 2024

 

Read more details on the tariff

  HSBC Premier HSBC Advance HSBC Standard
E- Statements Free Free Free
Hard copies - (charge per statement)* Free Rs. 200 Rs. 200
  E- Statements
HSBC Premier Free
HSBC Advance Free
HSBC Standard Free
  Hard copies - (charge per statement)*
HSBC Premier Free
HSBC Advance Rs. 200
HSBC Standard Rs. 200

Thank you for banking with HSBC.

HSBC Advance

Dear Customer

With effect from 1st March 2024 Advance entry criteria has changed.

The new criteria to onboard HSBC Advance as follows;

  1. For new to Bank customers:

Employed at a company where HSBC provides Employee Banking Solutions (EBS) and remit a monthly salary of LKR 100,000/- or pre-determined salary amount agreed with the Bank at the time of account opening.

 

2. For Existing Bank customers:

Maintain a monthly Total Relationship Balance (TRB) in excess of LKR 1,000,000/- or equivalent in any approved foreign currency in the form of deposits in (foreign currency/local currency) a Time deposit accounts (This excludes credit card limits, loan limits/outstanding overdrafts).

Important update to the HSBC Mobile Banking app

Dear customer, important updates were made to the HSBC Mobile Banking App to safeguard the App and everyone who uses it from malware attacks.

As a result of the malware attack preventive controls, please note that below features will be restricted for Android users.

  1. Screenshots
  2. Screen recording
  3. Screen sharing and
  4. Screen mirroring

 

For iOS users, screenshot taking capability will not be blocked, but following will be restricted.

  1. Screen recording
  2. Screen sharing and
  3. Screen mirroring

For Android users, along with this app update, a “Save” button will be added on the transaction confirmation page which will save an image of the transaction confirmation page on to your device’s photo gallery. Please note that the save button option is available when making 3rd party transfers (within HSBC or to other banks) and not available when making transfers within your own accounts and bill payments.

Access to the HSBC App will be denied to Android and iOS users if it detects the device with mobile App(s) that have accessibility permissions enabled. HSBC Mobile App can be used once you reset the keyboard to default and turn off screen reader from your phone settings.

Introducing WhatsApp for HSBC

We’ve listened to your feedback that you want to know more about HSBC’s exclusive privileges. So we’ll be introducing a WhatsApp channel to keep you updated on the line-up of unique promotions we have in store for you. This will appear as HSBC Message Hub in your WhatsApp application window and will remain a one-way channel. However, you can continue to use any of our digital banking platforms for any other banking queries. For more details, visit www.hsbc.lk/whatsappfaq

HSBC Premier statement regeneration fee

Dear Customer,

 

Please note that with effect from 15 February 2024, the HSBC Premier account statement regeneration fee will be revised.

The new fees will be applicable from 15 February 2024.

 

HSBC Premier account statement regeneration fee

Fee Type LKR

Copies of preceding month's statement

FOC

Copies of statements relating to previous 12 months

 

LKR 150 per statement

Dear Customer,

 

Please note that with effect from 15 February 2024, the HSBC Premier account statement regeneration fee will be revised.

The new fees will be applicable from 15 February 2024.

 

HSBC Premier account statement regeneration fee

Fee Type

Copies of preceding month's statement

LKR

FOC

Fee Type

Copies of statements relating to previous 12 months

 

LKR

LKR 150 per statement

Revision of General Banking and Advance account service charges

The new tariff will be effective from 31 January 2024 in the event the required criteria for General Banking or Advance Banking is not met.
Fee type Present tariff New tariff
Service charge - General Banking Rs.750 Rs.1,500
Service charge - Advance Rs.1,500 Rs.2,000
The new tariff will be effective from 31 January 2024 in the event the required criteria for General Banking or Advance Banking is not met.
Fee type Service charge - General Banking
Present tariff Rs.750
New tariff Rs.1,500
Fee type Service charge - Advance
Present tariff Rs.1,500
New tariff Rs.2,000

Should you require any further clarification on this revision, the required criteria or minimum balance to be maintained in your General Banking account or Advance account portfolio, please reach out to your respective branch or HSBC Contact Center on below numbers and we will be pleased to be of assistance.

Advance Hotline: +94 11 447 2243

General Hotline: +94 11 447 2200

Discontinuation of Inward Transfers to PFCA via Online Banking

Dear Customer,

Please note that inward transfers to Personal Foreign Currency Accounts (PFCA) via HSBC Personal Internet Banking will not be supported until further notice. However, Global Transfer facility will continue for eligible customers without real time crediting on an ongoing basis. We regret any inconvenience caused. 

Revision in Terms and Conditions relating to Payments

Dear Customer,

We have revised our Terms and Conditions on payments. Please refer https://www.hsbc.lk/terms-and-conditions/ to access same.

Public Awareness Notice on Scams

The Financial intelligence unit of the Central bank of Sri Lanka has requested the public to be careful of becoming a victim of various scams by exposing their OTP(one time passwords). In the event you have become a victim of such scams or have information regarding a scam, please inform the financial intelligence unit via 0112 47725/0112 477509 from 8 am to 4:15 pm on working days. Also forward the account number to which the money was deposited/said to be deposited, name of the account holder, relevant bank, mobile phone number from where the information was received and screenshots of the relevant message to the financial intelligence unit number - 0765 200290.

Notice to customers of Financial Institutions

Customer Due Diligence (CDD), commonly known as Know Your Customer (KYC), is a process where customers provide information about themselves and their transactions to the banks or any other financial institution. The laws and regulations of Sri Lanka to combat money laundering and financing of terrorism, require financial institutions to conduct CDD before entering into business relationships with their customers as well as review and update the information periodically to prevent misuse of the financial system by criminals/ terrorist financiers. The minimum information required to be provided by the customers are attached in the below link and support from all customers are solicited.

Click following to learn more in:

Gazette notification applicable to Persons providing Export services Overseas & Sri Lanka

Please note that following the Gazette No. 2292/50 dated 12.08.2022, the mandatory requirement to receive service exports to Sri Lanka within 180 days remains unchanged. The above implies that the mandatory residual conversion requirement for Exporters of Services has been discontinued from 12 August 2022. Kindly note that all the service exporters are required to provide the necessary supporting documentation (i.e. Tax Identification Numbers (TIN), Invoice, etc.) for the remittances into their respective accounts, upon receiving the monthly SMS sent by the bank.

We sincerely regret any inconvenience this may cause you

System Downtime Notice

Good news! There are no downtimes scheduled. Our system are all up to date. Watch this space for future updates.

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