Important notices
Credit Card Rates and Fee Revision
We wish to inform you of the revision of following rates and fees for HSBC Credit Cards. New tariff will be effective from 1 April 2019.
| Card type | Present tariff | New tariff |
|---|---|---|
| Visa Gold Credit Card |
28.00% p.a. interest rate | 31.80% p.a. interest rate |
Visa Platinum Credit Card Platinum Cashback Card Advance Platinum Credit Card Visa Signature Credit Card |
28.00% p.a. interest rate | 30.00% p.a. interest rate |
| Card type |
Visa Gold Credit Card |
|---|---|
| Present tariff | 28.00% p.a. interest rate |
| New tariff | 31.80% p.a. interest rate |
| Card type |
Visa Platinum Credit Card Platinum Cashback Card Advance Platinum Credit Card Visa Signature Credit Card |
| Present tariff | 28.00% p.a. interest rate |
| New tariff | 30.00% p.a. interest rate |
| Fee type | Present fee | New fee |
|---|---|---|
| Late Payment Fees | Rs 990 | Rs 1,200 |
| Cash Advance Fees | 4% or Rs 350 (whichever is higher) | 5% or Rs 550 (whichever is higher) |
| Fee type | Late Payment Fees |
|---|---|
| Present fee | Rs 990 |
| New fee | Rs 1,200 |
| Fee type | Cash Advance Fees |
| Present fee | 4% or Rs 350 (whichever is higher) |
| New fee | 5% or Rs 550 (whichever is higher) |
Your Opinion Matters
At HSBC, we strive to provide the best in class service to all our customers. As a valued customer, we invite you to participate in our Customer Experience Survey and let us know your thoughts on your experience in banking with us.
To better understand your needs, we have engaged the services of an independent research agency, The Nielsen Company Lanka (Pvt) Ltd., to conduct a short telephone interview among customers who will be randomly selected by the agency.
Your feedback is invaluable to us and we would greatly appreciate your participation in the research.
If you don’t want to be contacted for the above survey, please get in touch with us:
- Click here to opt out of the survey
- SMS Type <CES> and SMS to 4774
- E-MAIL anushapinnapola@hsbc.com.lk
- POST Customer Insights Manager, Marketing Department, P. O. Box 73, Colombo
- Visit your nearest branch
Should you have any concerns on the quality of service or simply wish to give feedback, please feel free to contact us via www.hsbc.lk/Listening-to-you
Selected customers will be contacted via telephone from March 2018 to February 2019, 9:00am and 6:00pm from Monday to Saturday. The interview will last for about 10 minutes.
During the survey, the agency will ask for your opinion on the service you receive at HSBC. The call may be recorded for training and quality assurance purposes.
You can be assured that we have not shared your personal financial information such as account details, account balances etc. with the research agency. You are also not required to share such information during the course of the interview.