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Protect yourself from financial crime

How to bank safely:

During these challenging times, fraudsters may take advantage of the situation for their personal financial gain. Do not fall prey to scams.

As the festive season fast approaches, do remember to be vigilant, stay alert as you fulfill your needs by using HSBC Credit/Debit cards. Make purchases online, utilizing digital payments by protecting your financial information and personal information by enhancing your fraud awareness.

Click here view details about How to protect yourself from Financial crime.

How to Shop Safely Online

Are you confident about the safety of your online purchases? Online shopping is a great way to compare prices, find bargains and save money from anywhere with an internet or mobile data connection. But as its popularity has increased, so have the risks, with more and more people trying to scam you out of your money or steal your card details. Thankfully, if you follow a few simple rules you can have a safe and secure online shopping experience. 

Click here to view details about Safeguarding your information when using digital platforms.

Keeping you safe from possible Phishing, Vishing and Smishing attacks

What is Phishing?

Phishing is a cyber-crime in which a target or targets are contacted by email, telephone or text message by someone posing as a legitimate institution to lure individuals into providing sensitive data such as personally identifiable information, banking and credit card details, and passwords.

The information is then used to access important accounts and can result in identity theft and financial loss.

Click here to learn more on Phishing, Vishing and Smishing, 

What is a scam?

A scam is a term used to describe any fraudulent business or scheme that takes money or other goods from an unsuspecting person. A scam occurs when someone gains your trust in order to steal your information or money. Scammers can use sophisticated lies to trick you into believing them. With the world becoming more connected, online scams have increased, and it's often up to you to help stay cautious with people on the Internet.

Click here to learn more on other local and international scams

At HSBC we will never:

  • Phone and ask for your PIN or password to be provided verbally or by email.
  • Ask you to download any software or remotely access your computer.
  • Ask you to transfer money into another 'safe' account in your name – even if we suspect fraud.
  • Ask you to withdraw or deposit money
  • Send someone to your home to collect cash, your PIN or cards or cheque books.
  • Ask you to deposit money when recruiting staff and we don't carry out any 3rd party recruitments.

What do you do if you suspect a scam or fraud?

If you are concerned about fraud on your account, credit card, online banking or if you feel like your credentials are compromised, you may have been the victim of a cybercrime, immediately contact us on our 24-hour Customer Service Hotline +94 11 447 2200 or visit an HSBC branch nearest to you.

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See all the ways that you can bank with us.

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