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Protect yourself from financial crime

Shield yourself from crypto fraud

It's important to be aware that scammers are actively promoting unauthorised cryptocurrency investment schemes through compromised or hacked social media profiles. In some cases, there have been false notifications appearing to be from HSBC, referring to a crypto investment credit.

We want to make it clear that HSBC does not support or endorse such transactions, in compliance with the restrictions imposed by the Central Bank of Sri Lanka on crypto investments.

Learn more about how to protect yourself from crypto fraud.

Protect yourself from scams

Scammers might send you SMS messages from unknown phone numbers. These might be about packages that are being delivered to your address. Don't share your personal information, account or card details, or one-time passwords (OTP) with someone you don't know. Don't open any links sent by SMS, email, or through website pop-ups.

To learn more about how to protect yourself from scams, read our guide.

Take control of your security

We're here to help protect your money and personal information from scammers. We encourage you to take control of your security and learn more about how to protect yourself from crime. Check our digital safety tips for more information.

Stay vigilant on malware-related fraud!

There is a rise in malware-related payment fraud cases observed internationally. Malware, phishing, and ransomware are becoming increasingly common forms of attacks and can affect individuals. Malware is any software used to gain unauthorised access to mobile devices and computers to steal sensitive data, disrupt system services or manipulate information.

How to bank safely:

During these challenging times, fraudsters may take advantage of the situation for their personal financial gain. Do not fall prey to scams.

As the festive season fast approaches, do remember to be vigilant, stay alert as you fulfill your needs by using HSBC Credit/Debit cards. Make purchases online, utilizing digital payments by protecting your financial information and personal information by enhancing your fraud awareness.

Click here view details about How to protect yourself from Financial crime.

How to Shop Safely Online

Are you confident about the safety of your online purchases? Online shopping is a great way to compare prices, find bargains and save money from anywhere with an internet or mobile data connection. But as its popularity has increased, so have the risks, with more and more people trying to scam you out of your money or steal your card details. Thankfully, if you follow a few simple rules you can have a safe and secure online shopping experience. 

Click here to view details about Safeguarding your information when using digital platforms.

Keeping you safe from possible Phishing, Vishing and Smishing attacks

What is Phishing?

Phishing is a cyber-crime in which a target or targets are contacted by email, telephone or text message by someone posing as a legitimate institution to lure individuals into providing sensitive data such as personally identifiable information, banking and credit card details, and passwords.

The information is then used to access important accounts and can result in identity theft and financial loss.

Click here to learn more on Phishing, Vishing and Smishing, 

What is a scam?

A scam is a term used to describe any fraudulent business or scheme that takes money or other goods from an unsuspecting person. A scam occurs when someone gains your trust in order to steal your information or money. Scammers can use sophisticated lies to trick you into believing them. With the world becoming more connected, online scams have increased, and it's often up to you to help stay cautious with people on the Internet.

Click here to learn more on other local and international scams

At HSBC we will never:

  • Phone and ask for your PIN or password to be provided verbally or by email.
  • Ask you to download any software or remotely access your computer.
  • Ask you to transfer money into another 'safe' account in your name – even if we suspect fraud.
  • Ask you to withdraw or deposit money
  • Send someone to your home to collect cash, your PIN or cards or cheque books.
  • Ask you to deposit money when recruiting staff and we don't carry out any 3rd party recruitments.

What do you do if you suspect a scam or fraud?

If you are concerned about fraud on your account, credit card, online banking or if you feel like your credentials are compromised, you may have been the victim of a cybercrime, immediately contact us on our 24-hour Customer Service Hotline +94 11 447 2200 or visit an HSBC branch nearest to you.

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