What is Web Chat?
With Web Chat, you can message us in real time without having to leave home. Whether you've got a question about our products and promotions or you've got some general enquiries for us, you can use Web Chat to get a hold of us right away.
It's a free service available on some of our website pages - just look for a Web Chat icon in the bottom right corner of your browser window.
What you can use Web Chat for
We can answer general questions you may have, such as how to use our banking services, check your card details, or what some of our latest promotions are.
You can chat with us any time between 8:30am and 5:00pm, Mondays to Fridays (except on bank holidays).
You can use Web Chat without any charges or fees.
Our Web Chat team can help you with your general enquiries instantly.
How do I use Web Chat?
Web Chat appears on some of our website pages. If it's available on a page that you're on, you'll see a Web Chat icon in the bottom right corner of your browser window.
Select the icon and a chat window will pop up right away.
Step 1: Select the Web Chat icon in the bottom right corner of your browser window.
Step 2: A chat window will pop up right away.
Step 3: Once you're connected to an agent, just let them know what you need help with.
Steps on using Web Chat
Why has HSBC introduced the Web Chat service?
How long will it take for me to get a response?
How do I end a chat?
Is there a limit to how many times I can use it?
I shared some personal details in the chat. What should I do?
I was asked to do a survey at the end of my chat. What is it and how will the feedback be used?
Please avoid sharing your account and log on credentials, personal details or any other types of sensitive information in the chat so as to keep them safe.