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A women is using smartphone and laptop; image used for HSBC ways to bank web chat page.

Web Chat

Message us instantly from the safety of home.

What is Web Chat?

With Web Chat, you can message us in real time without having to leave home. Whether you've got a question about our products and promotions or you've got some general enquiries for us, you can use Web Chat to get a hold of us right away.

It's a free service available on some of our website pages - just look for a Web Chat icon in the bottom right corner of your browser window.

What you can use Web Chat for

We can answer general questions you may have, such as how to use our banking services, check your card details, or what some of our latest promotions are.

  • It's accessible

    You can chat with us any time between 8:30am and 5:00pm, Mondays to Fridays (except on bank holidays).

  • It's free

    You can use Web Chat without any charges or fees.

  • It's instant

    Our Web Chat team can help you with your general enquiries instantly.

How do I use Web Chat?

Web Chat appears on some of our website pages. If it's available on a page that you're on, you'll see a Web Chat icon in the bottom right corner of your browser window.

Select the icon and a chat window will pop up right away.

Step 1: Select the Web Chat icon in the bottom right corner of your browser window.

Screen shot to show the position of web chat icon

Step 2: A chat window will pop up right away.

The message of web chat terms and conditions

Step 3: Once you're connected to an agent, just let them know what you need help with.

The message of connected to an agent when using Web Chat

FAQ

Please avoid sharing your account and log on credentials, personal details or any other types of sensitive information in the chat so as to keep them safe.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.