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A women is using smartphone and laptop; image used for HSBC ways to bank web chat page.

Live Chat

Message us instantly from the safety of home.

What is Live Chat?

With Live Chat, you can message us in real time without having to leave home. Whether you've got a question about our products and promotions or you've got account/credit card enquiries for us, you can use Live Chat to get a hold of us right away.

It's a free service available on some of our public website pages for general inquiries and in our HSBC online banking for selected authenticated inquiries - just look for a Live Chat icon in the bottom right corner of your browser window.

What you can use Live Chat for

We can answer banking services related questions you may have, such as latest promotions, check general card/account details or assist with selected banking requests subject to your internet banking authentication.

Requests serviced through Live chat via HSBC internet banking

  • Credit/Debit Card Replacements for system addresses
  • Real time transaction history of credit cards 
  • Balance confirmations /Visa letters
  • Linking accounts /Credit cards for phone banking facility
  • Statement regeneration request
  • Billing cycle changes
  • E mail ID update
  • Setting up SMS alerts (for Credit Card only)
  • Credit Card Closure requests

Requests serviced through Live chat via Public website

  • Any general information with regards to HSBC products /services
  • It's accessible

    The above mentioned services through HSBC online banking will be available 24 hours a day,7 days of the week.

    For general queries you can chat with us any time between 8:30am and 5:00pm, Mondays to Fridays (except on bank holidays).

  • It's free
    You can use Live Chat without any charges or fees.
  • It's instant
    Live Chat team can help you with your banking enquiries instantly via online banking

How do I use Live Chat?

Live Chat appears on some of our website pages and on our HSBC online banking.  If it's available on a page that you're on, you'll see a Live Chat icon in the bottom right corner of your browser window.

Select the icon and a chat window will pop up right away.

Step 1: Select the Live Chat icon in the bottom right corner of your browser window.

Screen shot to show the position of web chat icon

Step 2: A chat window will pop up right away.

The message of web chat terms and conditions

Step 3: Once you're connected to an agent, just let them know what you need help with.

The message of connected to an agent when using Web Chat

Steps on using Live Chat 

FAQ

Why has HSBC introduced the Live Chat service? 

How long will it take for me to get a response? 

How do I end a chat? 

Is there a limit to how many times I can use it? 

I shared some personal details in the chat. What should I do? 

I was asked to do a survey at the end of my chat. What is it and how will the feedback be used? 

Note: 

Please avoid sharing your account and log on credentials, personal details or any other types of sensitive information in the chat so as to keep them safe.

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