Online Banking

HSBC LK
Ways to Bank
Online banking

Banking at your fingertips

Experience the convenience and safety of HSBC Online Banking with enhanced features that make your banking experience easier. Manage your money anytime, anywhere.

New to online banking?

Learn how to register click here to go to the register section

Why bank online?

Here are some of the key features of our online banking service:

Transfers and payments

Save time and money by making your transfers and payments online, anytime, anywhere.

Manage your account and services

Keep track of your all your accounts and credit cards using the account dashboard and manage your banking requirements 24/7.

High security with Two-Factor Authentication (2FA)

Log on and know that your accounts and transactions are secured with 2FA.

Switch to paperless statements

Choose to receive eStatements instead of paper statements.

Do your international banking

If you're an HSBC Premier or Advance customer in Sri Lanka with HSBC accounts overseas, you could choose International Banking. To learn more about Global Transfers with online banking.

Before you start

You will need your HSBC:

Phone Banking Number and PIN, or

ATM/Debit Card Primary Account Number and PIN, or

Credit Card Number and PIN, or

Credit Card Number and SMS OTP(for card only customers)

Then,

Click on 'Register'
Read and accept 'Terms and conditions'
Verify identity using registration options mentioned above
Create log on credentials
Choose security questions
Select a secure key
Complete registration

Transfers and payments

Meet your payment requirements using HSBC payments and transfers to you and your family.

Real-time fund transfers to HSBC accounts and other local banks through CEFTS.
Bill payments could be made to over 20 bill payees at no additional cost.
Make future-dated payments or recurring payments by setting up standing instructions online.
Global payments - Global View and Global Transfers.

Move/transfer money find out more about Move/transfer money This link will open in a new window

with online banking ways to bank

Move/transfer money

How to transfer funds quickly between your accounts by setting up local or international fund transfers (Global Transfers) and paying bills.

Manage your Account and services

My accounts/credit cards, transactions, and statements find out more about My accounts/credit cards, transactions, and statements This link will open in a new window

for ways to bank online banking

My accounts/credit cards, transactions, and statements

Watch the video tutorial to learn how to view details of transactions, history of your accounts and credit cards, view and download statements.

Keep track of all your accounts and credit cards using the Account dashboard.

High security with Two-Factor Authentication (2FA)

We assure that your accounts and transactions are protected with HSBC Secure Key (Digital Secure Key and Physical Secure Key device).

Find out more click here to view the secure key page

Secure Messaging

Secure messaging find out more about Secure messaging This link will open in a new window

for ways to bank online banking

Secure messaging

Watch the video tutorial to learn how to send and receive messages from HSBC securely via online banking.

Send authenticated instructions to HSBC using the 'Secure Messaging' platform on online banking without having to send paper-based instructions.

Online banking security

Your Online Banking safety is important to us. That's why HSBC Online Banking is protected by leading security technologies, thus providing you with the strongest defense against unauthorized access. We offer two Secure log-on options keeping online banking security in mind.

Passwords

This allows you to log on with a user name and password. When you log on with passwords, you can carry out simple day-to-day banking tasks.

Security device

The security device adds an extra layer of security to online banking. When you log on with a security device, you get access to the full online banking service. If you need help with your HSBC Secure Key, please click here.

For more details on safe and secure online banking click here

Frequently Asked Questions

Step 1 - Log to HSBC Online Banking (Using Digital Secure Key or Physical Secure Key device).

Step 2 - Click on 'My Banking' and then select 'Pay or transfer'.

Step 3 - Select the account from which the initial amount should be transferred.

Step 4 - Click 'New Payee' from 'To' list.

Step 5 - Select 'Other local banks' from 'Transfer Type'.

Step 6 - Select the bank from the bank list.

Step 7 - Select the relevant 'Mode of Transfer' from the drop down.

- CEFTS account transfer(To other bank accounts).

- CEFTS credit card transfer (To other bank credit card transfers).

- SLIPS (Next day transfer).

Step 8 - Enter the third party account number.

Step 9 - Enter the beneficiary name and click on 'Save Payee' if required.

Step 10 - Key in the amount to be transferred to the third party account.

Step 11 - Enter the 'Transaction reference' (Optional).

Step 12 - Enter the 'Transaction Security Code' and then select 'Continue'.

Step 13 - Review all the details and click 'confirm' if they are correct.

Step 1 - Log on to HSBC Online Banking.

Step 2 - Click on "My banking".

Step 3 - Click on "Pay & Transfer".

Step 4 - Select the account/credit card from which the amount should be transferred.

Step 5 - Click on "New Payee".

Step 6 - Click on "Bill Payment".

Step 7 - Select the "Bill payee" from the payee list.

Step 8 - Enter the "Payee Reference" (Ex: mobile no, electricity bill account no, etc).

Step 9 - Enter the payment "Amount".

Step 10 - Enter the transaction reference in "Your reference" field.

Step 11 - Review all the details and click on "Continue" if they are correct.

For more details click here.

Step 1 - Log on to HSBC Online Banking.

Step 2 - Click on "My banking".

Step 3 - Click on "Online Payment and Transfer Limits".

Step 4 - Verify the limits under "Daily Limits".

^*The term Pre-designated payees refers to payee details that you have set up with the Bank by written instruction. Payee instructions set up using Internet Banking are classified as other / non-designated payees.

Step 1 - Log-on to HSBC Online Banking via web browser.

Step 2 - Click on "My banking" tab from the top navigation pane.

Step 3 - Click on "Online transfer and payment limits" under "Account services".

Step 4 - Refer “Transfer to pre-designated payees” and "Transfers to other payees" for the existing third-party limit assigned for your online banking profile.

^*Your third-party transfer limits can be increased up to a maximum of LKR 5 million using following methods.

Send a “Secure Message” via HSBC Online Banking (after logging in using an HSBC Secure Key). Click here to find out more about HSBC Secure Key.
Duly complete the below HSBC Online Banking Maintenance Form and submit to your nearest HSBC branch or send to the following address.

Internet and Phone banking maintenance form

Internet and Phone banking maintenance form(PDF, 134KB) Download link

To search for a specific transaction, select the 'search' option above your transaction list. Search can only find transactions made in the last X <days/months/years>.

To view your historic statements, select 'Pay and manage' and 'Statements'.

If you forgot your username, select 'forgotten username' on the log on screen to retrieve it.

If you forgot your password, select, 'forgotten password' on the password screen to retrieve it. If you enter your password incorrectly too many times, you'll need to follow the prompts to reset your password.

Your recent transactions can be downloaded into CSV, OFX or QIF format, which allows them to work with other programs such as Microsoft Excel. Select the 'Download' button located beneath your transactions.

Historic statements are available to view online or download as a PDF only.