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Branch banking

Get your banking done in person

Convenient, direct banking

We understand that sometimes it's just easier to get your banking done in person. That's why we have a range of services that you can carry out at our branches and ATMs worldwide.


With our local and international debit cards you can access up to three of your accounts and carry out most of your personal banking transactions 24 hours a day.

  • Withdraw up to a maximum of Rs.50,000 per day (subject to the type of account and country/region specific ATM limits)

  • Transfer funds up to Rs.1 million between your accounts and up to Rs.200,000 to third party accounts

  • Check your account balance

  • Pay your credit card and utility bills

  • Request a statement or chequebook

  • Change your personal identification number

  • Obtain a mini-statement

HSBC Easy Pay

  • 24 X 7 availability

  • Can be used by customers as well as non-customers without an ATM/Debit/credit card or a Personal Identification Number (PIN)

  • User-friendly and touch responsive machines

  • Make cash or cheque deposits to Credit Cards, Personal or Corporate Bank Accounts

  • Availability of trilingual help text and voice instructions

HSBC EasyPay machines are  available at all HSBC Branches and Day & Night Banking Centres and can be accessed by customers 24 hours a day to make Credit Card payments and make cash or cheque deposits to Personal or Coroporate bank accounts.

Your cash or cheques must be enclosed in an EasyPay envelope. Simply follow the on-screen instructions to key in the Credit Card or Account number and deposit the envelope in the HSBC EasyPay machine. You could also swipe your Credit Card to enter your Credit Card number (Please do not swipe Debit Cards). At the end of the transaction, a transaction acknowledgement advice will be issued based on the data input by you.

How to use Easy Pay

Before proceeding to the EasyPay machine:

  • Complete the information on the EasyPay deposit envelopes available at the Branch or Day& Night Banking Centre lobby
  • Insert cash or cheques inside and seal the envelope
  • Do not deposit more than 40 notes or cheques in one envelope
  • Do not include any willfully mutilated notes in your envelope/deposit
  • Do not fold the cash or cheques
  • Do not include any coins

At the EasyPay machine:

  • Choose your language preference on the screen
  • Select the deposit type - Credit Card Payment or Account Deposit
  • Indicate the account number - you can swipe your credit card or simply enter the account/credit card number using the keypad on the screen
  • Key in the deposit amount and confirm
  • Insert the deposit envelope in to the machine
  • Collect your transaction advice

Branch counters

If you have a more complex request – or if you just prefer to do your banking in person – come and visit us at a branch counter. One of our team will be happy to help you.

HSBC Online Banking Kiosks

Access HSBC Online Banking at HSBC Online Banking kiosks available at all HSBC Branches and Day and Night Banking Centres.

Services offered by Teller

  • Withdrawals from accounts
  • Cash advances from credit cards
  • Deposits (Credit card Payments and cash deposits to accounts should be made via HSBC EasyPay. Credit card deposits will be credited by 7.30am of the second working day and the cash deposits to accounts will be credited by 1.00pm on the next working day for payments made via HSBC EasyPay)
  • Issuing of foreign currency notes
  • Encashing of foreign currency notes

Services offered by Customer Service Representative

  • Opening and closures of accounts
  • Issuing of Demand Drafts & Cashier's Orders
  • Transfers
  • Accepting of Telegraphic Transfer/RTGS (Real Time Gross Settlement)/SLIPS (Sri Lanka Inter-bank Payment System) requests to be processed on the next working day.
  • Applying for loans and credit cards

Real Time Gross Settlement (RTGS)

Make large value Sri Lankan Rupee (LKR) payments to a domestic Sri Lankan Rupee account held at another local bank or to certain financial instituions on the same day.

Telegraphic Transfers

Telegraphic Transfers are the quickest and safest method of making payments or transferring funds overseas. Our Telegraphic Transfer service uses the most up-to-date electronic banking and satellite communication systems. Our extensive branch network ensures that we can remit funds to a beneficiary bank anywhere in the world within 48 hours.

Account Information Update Form

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Come see us in person

Useful Information

Payment Instruction Smart Form

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Account Opening Smart Form

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