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a girl and a teddy bear are wearing masks together; image used for HSBC Coronavirus relief measures page

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Covid-19 relief measures to support customers and the community

With the resurgence of COVID 19 in the country, the financial well-being of our customers and the wellbeing of our communities that we serve is our priority. That's why we're offering relief measures to support you in your time of need.

COVID-19 relief measures for customers with Personal loans and overdrafts

The financial well-being of our customers is our priority, that's why we're offering relief measures to support you during this difficult time. We are here to help and below are the measures available for our customers:

Hardship and forbearance support for customers

Personal Loans
  • A debt moratorium up to three months starting from 15 May 2021 during the period up to 31 August 2021 will be offered to all eligible loan customers who make a written or electronic request to the bank along with relevant supporting documentation.
How does a Loan Moratorium Work?
  • As part of the moratorium relief effort the bank shall defer recovery of capital, interest or both for existing loan facilities of borrowers who are effected by the third wave of Covid-19, on a case by case basis considering the financial difficulties faced by the eligible borrowers.
  • During the moratorium period an interest rate not exceeding the 364-days Treasury Bills auction rate as at 19 May 2021 plus 1% per annum (i.e., 5.18% + 1% = 6.18% p.a) will be charged for the differed period only on the differed amount.
  • The standard loan interest rate will be applied on the differed amount during the moratorium period. After the end of the moratorium period a refund will be made to the borrowers account to compensate the difference between the applied standard loan interest rate and the moratorium interest rate of 6.18%.
  • Bank will waive off penal interest and will not be accrued during the moratorium period.
Overdrafts
  • A debt moratorium up to three months will be offered to all eligible overdraft customers who make a written or electronic request to the bank along with relevant supporting documentation.
How does an Overdraft Moratorium Work?
  • An overdraft moratorium up to 3 months will be granted for the interest up to 31 August 2021, where the accrued interest during the moratorium period will be added back to the overdrawn value at the end of moratorium.
Eligibility criteria for a Loan and overdraft Moratorium

Borrowers who are affected by the 3rd Wave of Covid-19, on a case by case basis will be considered eligible for the relief programme subject to validation.

 

Below are some incidents that will be considered based on validation

 

Customers who are affected due to:

a. Loss of job

b. Loss or reduction of income / Salaries / Sales

c. Closure of business

How to Apply

If you wish to obtain this relief measure, please complete the letter of undertaking and send a request via written and/or electronic medium along with the below supporting documentation

- Recent salary slips (within last 2 months) as proof of salary reduction.

OR

Letter from employer in terms of a pay reduction or termination.

If you are self -employed and wish to apply for a moratorium, please provide us 4 months'bank statements covering the period January & February 2020 along with two latest statements and the letter of undertaking.

The completed documents can be sent via email to covid19relief@hsbc.com.lk on or before 21 June 2021. In order for the request to be eligible, customers must place their signature on the letter of undertaking and submit with all relevant documents.

Undertaking letter for loan moratorium

Straight line method

Reducing Balance Method

Click FAQ to learn more about Loan Moratorium

Undertaking letter for overdraft moratorium

Easy access and convenience for personal banking customers for their everyday banking needs
  • Free registration for HSBC Online Banking and Mobile Banking
  • Access to a range of digital banking services via HSBC Online Banking and Mobile Banking
  • Access to over 4,000 Lanka Clear and VISA Plus ATMs for all Premier and Advance customers free of charge

Learn more about how to bank safely from home with Online and Mobile banking

We are here to support you and we are #InThisTogether. We hope that you and your family stay safe.

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